What are the responsibilities and job description for the Property and Casualty Customer Service Representative position at Careington International Corp?
Careington Benefit Solutions Property and Casualty Sales division is a specialized team of driven sales consultants that offer a variety of property and casualty insurance solutions to Careington members and other prospective customers. Servicer Advisors provide support to our customers and sales team by managing customer service requests and interactions.
Careington Benefit Solutions currently has a position open in our Property & Casualty division for a Customer Service Representative to work from 8 : 30 AM – 5 : 30 PM Mon - Fri. This position will require you to work onsite at our North Frisco office located at 6435 Flyer Way : 3 days a week and 2 days from home.
Duties & Responsibilities :
- Learn, understand, and retain specific policy coverage information for multiple carriers across multiple States.
- Make outbound and receive inbound calls from existing customers to resolve their insurance service needs.
- Support the sales team by assisting to complete quotes and customer requests.
- Efficiently handle a large quantity of calls and tasks.
- Manage and track customer requests for follow-up as required.
- Ensure all phone calls are answered timely, and transactions are completed accurately and delivered as efficiently as possible
- Work with team to exceed goals and metrics.
- Be an active problem solver to help the organization improve workflows and the efficiency of the team.
Knowledge, Skills, and Abilities :
Education, Experience & Software :
Required Licensing
