What are the responsibilities and job description for the Account Management Specialist position at Careington?
Careington International Corporation is a solutions-oriented company. An established leader, we have been a trailblazer in the field of discount health care since 1979. Over the years, our mission has remained the same, to create discount health programs that are marketable to the employer, profitable to the provider and economical for the member. In response to a growing demand for our products and services in recent years, our growth means that we continuously strive to recruit innovators to join our fast-paced, forward-thinking team.
This role is located within our corporate headquarters on 7400 Gaylord Parkway, Frisco, TX. The candidate selected for this role will work onsite three day per week and twice per week from home.
Position Summary
The Account Management Specialist is the primary point of contact for Careington International's prestigious client list. This highly visible position provides excellent service to clients of all sizes. You are the voice of the customer, representing client needs and goals within the organization to ensure quality and client satisfaction. You have the opportunity to build long-term relationships with existing clients and partners to encourage new and repeat business opportunities. You will be able to cultivate business relationships by understanding and responding to client needs and objectives while aligning company solutions to meet those requirements. The Account Management Specialist will be a key member of our dynamic Account Management team providing outstanding service to your assigned accounts to ensure client satisfaction and retention. On the job training is provided for the selected candidate.
Duties and Responsibilities:
- Develop and maintain assigned accounts
- Appointment setting and following up on assigned accounts
- Identify, assist, and resolve client inquiries
- Owns the contract and renewals which relate to existing clients
- Provide product information and pricing upon customer request
- Product trainer (on-site and off-site)
- Collaborate with cross-functional teams including IT, Marketing, Communications, Contact Center and Operations to ensure seamless execution of account strategies
- Understands company capabilities, products and services and effectively communicates all offerings to the client
- Communicates the client's goals and represents the client's interests to the team
- Listens for new business opportunities with the client and promotes new offerings from our company
- Provides regular two-way communication between the client and team, to provide a dedicated team representation and set proper client expectations
- Reports on progress to the wider team, providing regular input on all account activity, including status and reports on a weekly or biweekly basis
- Provide regular updates to leadership on account performance and market trends
Requirements and Qualifications:
- Professional, highly motivated self-starter with a keen sense of urgency
- Must be able to manage multiple key clients simultaneously
- Strong organizational and time management skills
- Excellent interpersonal communication skills, both verbal and written
- Takes initiative and works well in a team environment
- Capable of communicating effectively with a variety of personality styles
- Flexible attitude, adaptable to change, collaborator, and able to manage multiple projects at once
- Highest integrity and discretion in handling sensitive and confidential data
- Responsible for all client communications, conflict resolution, and compliance with client deliverables and a clear understanding of account revenue
- Executive level communication
- Desire and ability to travel up to 15 percent at times.
Education, Experience & Software:
- Bachelor’s degree preferred
- Proficient experience using Microsoft Office Suite products
- Above average computer knowledge and experience with MS Applications - Excel, Word, PowerPoint, and Outlook
