What are the responsibilities and job description for the Customer Service Representative position at Careline Health Group?

We Value Your Career at Careline

Picture yourself happy at work, surrounded by teams and people who are like family. At Careline, purpose is at the heart of our employee experience, empowering you to make a meaningful impact on patients and families during their most intimate intervals of life. We live a simple Mission : serve together, provide value, and deliver exceptional care.

Careline is proudly nurse-led, bringing a deep understanding and appreciation of the caregiving profession. Our commitment to excellence has earned us the Great Place to Work Certification for the last four consecutive years. We offer professional development, a supportive culture, and unique benefits designed with your needs in mind. If you're passionate about caring and aspire to grow both personally and professionally, you belong with us at Careline.

Exceptional Benefits :

Medical, Dental, and Vision Insurance
Short-Term Disability, Long-Term Disability and Life Insurance
Paid Time Off (PTO)
401(k) Retirement Plan
Mileage Reimbursement
Company Vehicle Program
Cutting Edge Technology

Key Responsibilities

Careline Customer Service Representatives are responsible for converting referrals for delivery of services, receiving referrals, data entry, answering inquiries, and disseminating information about the agency. This Customer Service Representative assists with the daily operations of the agency and establishes and maintains efficient systems for patient referral, coordination, data entry, and communications to support the department in securing referrals.

In this role you will be responsible for :

Establishing and maintaining effective and efficient systems for patient referrals

Answering all inquiries regarding agency services and disseminating appropriate information including referrals to community resources

Accurately documenting or tracking all referrals received by the agency for trending reports

Being responsive to internal and external customer needs and satisfying their requirements and expectations

Greeting all individuals arriving at the office courteously and ensure their needs are met

Maintaining organized, effective, and efficient systems and communication to ensure the continuity of quality patient care delivered

Assisting in evaluating agency operations and systems and identifying ways to enhance workflow and productivity

Efficiently and accurately transferring referrals to the supervisor or scheduler for patient evaluation

Accurately data processing all necessary information into the company database software for immediate use

Required Qualifications

High School Diploma or GED equivalent

Current and valid Driver's License

Reliable transportation and valid automobile insurance coverage

Requires interpersonal skills and ability to communicate professionally and effectively with employees and receive patient referrals

Knowledge of medical terminology required

Must have strong verbal and written communication skills

Able to demonstrate problem-solving skills, organizational skills, and attention to detail

Requires proven interpersonal, coordination, and leadership skills with the ability to communicate professionally and effectively

Skilled in conflict resolution

Proficiency in Microsoft Office Suite and data entry skills.

Ability to operate computer equipment, FAX, and photocopy machines necessary.

Desired Qualifications

Associate Degree preferred

1 year experience in a health care setting preferred

Medicare and Medicaid payment guidelines are necessary and 3rd party payors preferred

Familiarity with Electronic Medical Record (EMR) systems

Location

Office Location : 801 Rosehill Road, Jackson MI 49208

Hours

Office Hours : 3 : 00 pm - 11 : 00 pm, Monday through Friday

Weekend Rotation

On call Rotation

Background Screening

Careline Health Group conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer

Careline Health Group is an equal-opportunity employer.

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