What are the responsibilities and job description for the Hospice Liaison position at Careline Health Group?
Join a compassionate team dedicated to guiding families through life’s most important journey. We’re looking for empathetic sales professionals who are familiar with hospice and passionate about connecting patients with quality care.
We Value Your Career at Careline
Picture yourself happy at work, surrounded by teams and people who are like family. At Careline, purpose is at the heart of our employee experience, empowering you to make a meaningful impact on patients and families during their most intimate intervals of life. We live a simple Mission: serve together, provide value, and deliver exceptional care.
Careline is proudly nurse-led, bringing a deep understanding and appreciation of the caregiving profession. Our commitment to excellence has earned us the Great Place to Work Certification for the last four consecutive years. We offer professional development, a supportive culture, and unique benefits designed with your needs in mind. If you’re passionate about caring and aspire to grow both personally and professionally, you belong with us at Careline.
Exceptional Benefits:
- $0 Medical Insurance Option (100% Employer-sponsored)
- Dental and Vision Insurance
- Short-Term Disability, Long-Term Disability and Life Insurance
- Paid Holidays and Paid Time Off (PTO)
- 401(k) Retirement Plan
- Mileage Reimbursement
- Company Vehicle Program
- Company events
- National and Local Employee discounts
- Salary plus commission
Key Responsibilities
Careline Resource Coordinators (Hospice Liaisons) obtain referrals for services as well as promote, educate, and market all company services. Serving as a liaison between Careline and referral sources you will coordinate care for referred patients from home health, non-medical home care, hospitals, and other medical community partners. This position aligns closely with industry-standard roles including titles such as Hospice Sales Specialist, Hospice Care Liaison, Hospice Business Development Coordinator, or Account Executive, Hospice Services. Candidates with experience in these positions will find their skills and expertise transferable to this role as they engage in building relationships, driving hospice referrals and promoting Careline Health Group's services.
In this role you will be responsible for:
- Drive Sales by building relationships with healthcare providers and community partners to increase hospice referrals.
- Utilize your strong network within the healthcare community to generate leads and close sales.
- Daily interaction with patients, medical professionals, other referral sources, and the community to assure continuity of care and to coordinate appropriate communication and documentation.
- Providing education to senior living communities, health systems, and referral sources
- Growing service lines and receiving referrals from our healthcare community partners
- Distributing and ensuring all referral sources have proper forms and materials for company service lines
- Provide feedback, document activity to execute strategic plan to provide ongoing value-add to accounts
Required Qualifications
- Hospice or Post Acute sales experience
- Will also consider discharge planners working in these spaces
- High School Diploma or GED equivalent
- Valid Driver’s License
- Reliable transportation and valid automobile insurance coverage
- Proven interpersonal, coordination, and leadership skills with ability to communicate effectively
- Practical and theoretical knowledge of hospice and palliative care
Desired Qualifications
- Associate degree or Bachelor’s degree preferred
- Demonstrates active involvement in professional organizations and community activities
Location
Home Office: 770 Kenmoor Ave, Suite 100, Grand Rapids, MI 49546
Main Service Area: Grand Rapids and Surrounding Areas (East of 131 over to Ionia)
Hours
Office Hours: 8:00 am – 5:00 pm, Monday through Friday
Background Screening
Careline Health Group conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.
Reasonable Accommodations
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Employer
Careline Health Group is an equal-opportunity employer.
