What are the responsibilities and job description for the Sales Support Analyst position at Careline Health Group?

We Value Your Career at Careline

Picture yourself happy at work, surrounded by teams and people who are like family. At Careline, purpose is at the heart of our employee experience, empowering you to make a meaningful impact on patients and families during their most intimate intervals of life. We live a simple Mission : serve together, provide value, and deliver exceptional care.

Careline is proudly nurse-led, bringing a deep understanding and appreciation of the caregiving profession. Our commitment to excellence has earned us the Great Place to Work Certification for the last four consecutive years. We offer professional development, a supportive culture, and unique benefits designed with your needs in mind. If you're passionate about caring and aspire to grow both personally and professionally, you belong with us at Careline.

Exceptional Benefits :

Medical, Dental, and Vision Insurance
Short-Term Disability, Long-Term Disability and Life Insurance
Paid Time Off (PTO)
401(k) Retirement Plan
Mileage Reimbursement
Company Vehicle Program
Cutting Edge Technology

Key Responsibilities

The Sales Support Analyst is responsible for performing a wide range of analytical processes including interpreting data, analyzing results using statistical techniques, and providing ongoing reports. Able to identify, analyze, and interpret trends or patterns in complex data sets as well as filter and clean / scrub data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems. The Sales Support Analyst will acquire data from primary or secondary data sources and maintaining databases / data systems. Collaborates with the Director of Operations to prioritize business and information needs as well as locate and define new process improvement opportunities.

Develops and implements data analyses, data collection systems, and other strategies that optimize statistical efficiency and quality.

Performs a wide varies of duties related to maintaining, creating, and analyzing data to monitor operational processed and support management staff with report requests.

Prepares, compiles, and normalizes data for correct interpretation of reporting capabilities.

Skilled in Data analysis; proficient in Microsoft Applications including but not limited to Excel, Outlook, Word, and Access. Perform filtering and sorting of data, V-lookup, Pivot Table and other functions, as requested. Proficient in SQL, Tableau, Python, SAS.

Measurement Criteria : Standard is met when there are no deviations to standards

Support the Integration team and may actively participate in the transition of patient entry into the appropriate EMR software, if applicable.

Coordinate the data between Trella Database and Homecare Homebase CRM

Manage the Trella database

Run reports to help us see trends to improve performance

Adjudicate admissions

Dissect non-admit data

Track critical follow-up

Oversee the resolution reconfirmation follow-up data (at 2 weeks, 4 weeks, 8 weeks... you will learn about this)

Organize and aggregate account data (weekly, 2x / week, monthly, etc. - for facility protocol forms, hospice patients in facilities, CPS patients in facilities, facilities with contracts)

Numerous other administrative functions

Preparing, compiling, and sorting documents for data entry

Transcribing information, text, and data into the required applications, such as word processors, spreadsheets, and databases

Responding to requests for information and accessing relevant files

Maintaining accurate and organized filing systems

Providing back-up assistance for other clerical positions and performing routine office support duties

Required Qualifications

High School Diploma, GED.

Must have strong verbal and written communication skills.

Must be discreet and maintain HIPAA and confidentiality in the workplace.

Current and valid Driver's License

Reliable transportation and valid automobile insurance coverage

Knowledge of medical terminology

Knowledge of CRM functions

Demonstrate good communication, interpersonal, telephone, and documentation skills

Demonstrate ability to multi-task.

Proficient and able to speak, read and write English.

Desired Qualifications

1 year experience in an appropriate clerical setting preferred

Familiarity with Aprima Electronic Medical Record (EMR) system

Proficient with SQL, Tableau, Python, SAS, and Microsoft Office Suite.

Associate Degree preferred

Knowledge of Trella and Homecare Homebase

Knowledge of Excel

Location

Office Location : 103 S. Jackson Street, Jackson MI 49201

Hours

Office Hours : 8 : 00 am - 5 : 00 pm, Monday through Friday

Background Screening

Careline Health Group conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer

Careline Health Group is an equal opportunity employer.

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