Demo

Telehealth Customer Service Agent

CareNow
Las Vegas, NV Full Time
POSTED ON 1/30/2025
AVAILABLE BEFORE 3/30/2025

Hourly Wage Estimate: $17.44 - $25.30 / hour
Learn more about the benefits offered for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Telehealth Customer Service Agent with Urgent Care - Practice Ops you can be a part of an organization that is devoted to giving back!

Benefits

Urgent Care - Practice Ops, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.


Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Urgent Care - Practice Ops family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Telehealth Customer Service Agent to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

The role is primarily work from home. But the ability to go into clinic as needed is required. This role requires proficiency in telehealth systems, strong communication skills, and the ability to manage multiple tasks in a virtual environment

As a Customer Service Agent, you will:

  • Insurance Verification and explanation of benefits to patients
  • Respond / Answer incoming calls from customers routed from a CareNow clinic to a centralized queue and Quote estimated wait times
  • Knowledge of Urgent Care EMR - able to access and read notes and referral orders, Register Web Check-Ins patients in EMR when indicated
  • Trouble shoot/ resolve problems
  • Communicate and coordinate with internal departments
  • Make out bound calls to Web Check-In patients as needed, Follow up with patients with customer care questions

You will need:

  • 1 year of experience in a medical office setting
  • 1 years of experience in a Customer Service or help desk capacity
  • Experience using Experity for electronic health records or an EHR system is required
  • Must have proficiency in MS Word, Excel, PowerPoint, Outlook Express, Microsoft Outlook and Internet.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Ability to handle complaint and unpleasant patients in a professional manner.

CareNow delivers quality, convenient, patient-centered urgent care with unparalleled service. We are in more than 100 urgent care clinics around the United States. We are committed to staffing our clinics with the most qualified and experienced providers. Our providers are dedicated to improving lives and leading the charge in urgent care medicine. Our physician-guided focus is centered on providing extensive resources. And we provide support to our growing CareNow® physician team. Our doctors and medical staff are trained in family practice, emergency medicine or internal medicine. We offer a wide range of primary and urgent care services for the entire family. CareNow is an affiliate of HCA Healthcare.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Telehealth Customer Service Agent opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Salary : $17 - $25

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Telehealth Customer Service Agent?

Sign up to receive alerts about other jobs on the Telehealth Customer Service Agent career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$182,563 - $271,231
Income Estimation: 
$57,103 - $87,749
Income Estimation: 
$57,103 - $87,749
Income Estimation: 
$88,663 - $107,764
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at CareNow

CareNow
Hired Organization Address Las Vegas, NV Full Time
This position is incentive eligible. Hourly Wage Estimate: $21.45 - $31.10 / hour Learn more about the benefits offered ...
CareNow
Hired Organization Address Las Vegas, NV Full Time
This position is incentive eligible. Hourly Wage Estimate: $17.44 - $25.30 / hour Learn more about the benefits offered ...
CareNow
Hired Organization Address Olathe, KS Full Time
This position is incentive eligible. New Hires may receive UP TO $3,500 Sign-On Bonus! Introduction Last year our HCA He...
CareNow
Hired Organization Address Parker, CO Full Time
This position is incentive eligible. Hourly Wage Estimate: $19.25 - $26.50 / hour Learn more about the benefits offered ...

Not the job you're looking for? Here are some other Telehealth Customer Service Agent jobs in the Las Vegas, NV area that may be a better fit.

Remote Customer Service Representative

Remote Customer Service, Las Vegas, NV

Customer Service Representative - State Farm Agent Team Member

Kerry Gulino - State Farm Agent, Las Vegas, NV

AI Assistant is available now!

Feel free to start your new journey!