Application Systems Administrator III (Agiloft Specialist)

Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.

The Application Systems Administrator III (Agiloft Specialist) is responsible for managing corporate applications, as well as designing and implementing effective application solutions in support of business strategies. This role is essential in executing and maturing CareOregon's applications system support model. This position spends substantial time partnering with business leaders, architecting, implementing, and administering IS policies and systems (plan, design, install, and maintain).

Application Systems Design

• Lead the design and maintenance of highly reliable server-side applications, including but not limited to the Microsoft environment, enterprise applications, custom built applications, data backup systems and cloud services.
• Provide expertise in application systems software/hardware technology to the company and participate in and consult on projects.
• Advise other IS teams on best practices for application/processes design.
• Manage the maintenance of the enterprise application portfolio and inventory.
• Serve as a resource to developing administrators.

Application Systems Administration and Operations

• Execute tasks related to tickets and service requests for advanced to complex server-side activities and provide escalation support for compute tickets.
• Oversee the maintenance of application and server software, such as updates and upgrades.
• Analyze business needs; partner with leaders across the organization to research and recommend solutions which balance business needs and risk mitigation.
• Oversee the configuration and customization of application systems.
• Define, run, and review reports on applications performance and event anomalies; ensure internal adjustments are made substantial gaps documented and elevated to management.
• Develop and maintain appropriate applications documentation, including current design and operation.
• Monitor and ensure quality of data transmissions.
• Oversee the configuration of user account access to applications as needed.
• Participate in an after-hours on-call rotation.

Standards and Policy Administration

• Author and serve as subject matter expert to define requirements and standards for application selection and deployment.
• Monitor and continually review existing applications systems to ensure they are designed to comply with established standards and to empower business operations.
• Develop and maintain support policies and procedures.
• Assist with the development and management of application/database security policies and systems, such as web applications and SQL server security.
• Assist with the development and management of file exchange policies and systems, such as FTP.
• Lead the planning for and supporting disaster recovery and business continuity initiatives.

Vendor Coordination and Relations

• Establish and manage relations with external partners and application vendors including installation and repair of services.
• Conduct product and vendor research, and present recommendations to team and/or management.
• Maintain service contracts and licensing; effectively negotiate with outside parties; escalate issues as needed.

• Perform work in alignment with the organization's mission, vision and values.
• Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization's strategic goals.
• Adhere to the organization's policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Experience and/or Education

Required

• Minimum 5 years' experience delivering application systems solutions and related services required. Experience should include most or all of the following:
  • Enterprise applications installation, administration and upgrade
  • Enterprise applications infrastructure design, including performance management and cost metrics
  • Scripting and automation
  • Cloud and "as a Service" offerings
  • Microsoft operating systems and core services
  • ITIL concepts and practices
  • Concepts of Managed Care
  • Project management practices
  • Systems integration and data flow

Preferred

• 2 years of Agiloft experience
• 2 years of Contract Management experience
• 2 years of Application Administration and support experience
• Bachelor's degree in Computer Science, Information Systems, or a related field
• Advanced-level Microsoft certifications
• Additional experience in related technology support and/or operational positions

Knowledge

• Expert knowledge, skills, and/or abilities in most or all of the following:
  • Enterprise applications integration and business process automation tools, such as BizTalk
  • Data integration strategy best practices, such as ETL
  • Claims processing technologies, such as QNXT and Facets
  • Electronic health record technologies such as EPIC and Allscripts
  • Document management and collaboration platforms, such as SharePoint and Office 365
  • Scripting language technology, such as PowerShell and T-SQL
  • Compute environments, such as server hardware, storage and virtualization
  • Microsoft server operating systems and core services, such as Active Directory
  • Cloud technologies, such as Microsoft Azure and Amazon Web Services
  • Data protection solutions
  • Troubleshooting performance issues and root causes
  • Monitoring systems and best practices
  • Principles of application design and best practices
  • Knowledge of ITIL and ITSM governance concepts
  • Knowledge of project management practices

Skills and Abilities

• Expert ability to author and maintain system documentation
• Strong and clear communication skills, including listening, verbal, written, customer service, meeting facilitation, and presentations
• Ability to clearly articulate policies, instructions, goals, and objectives
• Able to convey appropriate level of detail effectively to all levels of the organization including non-technical staff and leadership
• Able to simplify and present concepts in an easily understood way
• Proactively and appropriately communicates status and needs
• Ability to author policies, document risks, and propose solutions to information technology management and senior leadership
• Possess a high degree of initiative and motivation
• Ability to effectively collaborate with coworkers, staff, leaders, and executives across all departments
• Able to see lead teams of people with minimal oversight
• Able to see the big picture beyond a request and take appropriate holistic action, employing "systems thinking"
• Strong project management skills
• Strong vendor management skills
• Strong organizational skills
• Ability to prioritize work based on business need and direction
• Strong analytical and research skills; able to see patterns in data and draw appropriate conclusions
• Able to propose solutions and communicate business value
• Ability to maintain a positive attitude
• Understands and adheres to governance and process
• Ability to mentor and assist in developing junior staff

• Ability to work effectively with diverse individuals and groups

• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
• Ability to hear and speak clearly for at least 3-6 hours/day

Working Conditions

Work Enviornment(s): Indoor/Office Community Facilities/Security Outdoor Exposure

Member/Patient Facing: No Telephonic In Person

Hazards: May include, but not limited to, physical and ergonomic hazards.

Equipment: General office equipment

Travel: May include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit or other means of transportation may be used.

Work Location: Work from home

#DICE

#MULTI

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.