Provider Network Communications Specialist

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Career Opportunities : Provider Network Communications Specialist (24758)

Requisition ID : 24758 - Posted 12 / 26 / 2024 - CareOregon - Full Time - Permanent - Portland - Multi Location (9)

Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.

Job Summary

The Provider Network Communications Specialist is responsible for contributing to, maintaining, organizing, and executing operational communications to the provider network. This role ensures the design, approval, and distribution of diverse content types across various channels, ensuring brand consistency and alignment with organizational mission and values, and compliance with federal and state guidelines. The Communications Specialist collaborates with various teams within a heavily matrixed environment to ensure the provider network is informed of health plan activities. This role will support the operational implementation of the strategic plan, related projects, and initiatives across the organization, and will serve as a resource for gathering and translating feedback related to provider communications, ensuring process improvements are identified and implemented appropriately. Additionally, this role is responsible for maintaining an organizational provider contact directory.

Essential Responsibilities

• Leverage multiple resources to ensure standard and specialized process and tool development, deployment, and ongoing evaluation and improvement, in support of the provider network.
• Contribute to, implement, and support the maintenance of provider-network related communication policies, procedures, and monitoring systems for day-to-day execution of provider network-related operations, resources, deliverables, policies, and procedures.
• Maintain and support the development and implementation of comprehensive content calendars based on departmental and organizational objectives, provider network needs, and industry best practices.
• In partnership with department leadership, manage communications related to departmental activities, resources and training available, and opportunities for collaboration.
• In partnership with Regulatory Affairs and Compliance teams, provide oversight and management of regulatory requirement deliverables related to provider network communications, ensuring communication-related regulatory compliance and organizational obligations are met.
• Serve as a provider network communications resource and liaison for internal and external partners, providing operational and solution-based insight and support.
• Facilitate and / or participate in centralized network-related committee(s).
• Support programmatic needs of priority projects and programs Provider Network Operations is responsible for.
• Collaborate with other team members to accomplish functions essential to the department and organization.
• Make accessible, maintain, and coordinate updates for online provider support and compliance materials (such as the Provider Manual).
• Maintain a centralized library of finalized content, templates, reports, and other provider network communication materials in alignment with branding guidelines, ensuring accessibility to the organization, as appropriate.
• Maintain a consistent and timely publishing schedule, collaborating with department leadership to ensure oversight of, and adherence to, the communication review and approval process.
• Develop, maintain, and distribute materials (including FAQs, training guides, and contact lists), ensuring access to internal and external audiences as appropriate.
• Collaborate across the organization to establish, maintain, and enhance, a comprehensive, accurate, centralized internal provider contact directory for the provider network.
• Support provider network operations communication strategies across the organization and provider network.

Experience and / or Education

Required :

Preferred :

Knowledge, Skills and Abilities Required

Knowledge :

Skills and Abilities :

Working Conditions

Work Environment(s) : Indoor / Office, Community Facilities / Security, Outdoor Exposure

Member / Patient Facing : No

Hazards : May include, but not limited, to physical and ergonomic hazards.

Equipment : General office equipment and / or mobile technology

Travel : May include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit or other means of transportation may be used.

Work Location : Office setting

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.

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