Patient Advocate

CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.

Job Details :

Under minimal supervision, this position will serve as a resource for financial assistance and copay assistance for patients. Responsible for researching, obtaining and coordination of financial assistance and copay assistance for the Specialty and infusion patients. This may include verification of insurance coverage, entering / updating patient information into the computer system, communication of financial responsibility and securing financial assistance. The position works closely with billing to navigate and resolve claim rejections across multiple payors in fast paced environment.

Responsibilities

• Researches, obtains, and coordinates financial assistance for patients.
• Ensures that all financial assistance applications are processed timely and accurately.
• Follow up with existing patients to obtain new or renewal copay assistance cards.
• Assists with review of financial responsibility with patient or family member and obtain payment mechanism.
• Track and monitor patients with approved assistance grants and reapply for more funding as needed.
• Utilizes appropriate communication lines in relaying problems, concerns, questions, and ideas.
• Demonstrates the ability to work effectively and maintain expected productivity.
• Cooperates with other staff members when planning and organizing daily activities.
• Always maintains a courteous demeanor.
• Prioritizes and completes work on schedule.
• Researching and updating manufacturer copay assistance programs as needed
• Navigate and resolve billing rejections to meet daily ship dates
• Meets quality standards, shows pride in performance, and demonstrates reliability and follow through on all assigned tasks.
• Demonstrates ability to communicate effectively and express ideas clearly.
• Performs in accordance with system-wide competencies / behaviors.
• Performs other duties as assigned.

Skills & Abilities

Requirements

CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.