What are the responsibilities and job description for the Community Care Manager position at CarePlus Home Health - Rockville MD?
Job Description
Job Description
Benefits :We are seeking a Community Care Manager who will help manage business operations at our satellite offices. This position is expected to work full-time and will travel between sites as needed. The ideal candidate is proactive in networking, passionate about delivering quality care, and dedicated to fostering business growth with compassion.
RESPONSIBILITIES :
- Serve as a liaison between CarePlus and partner communities, ensuring seamless communication about operations and client concerns
- Build and maintain strong relationships with residents, staff, and management to drive retention and business growth
- Organize and assist with residential activities and social events to enhance engagement and promote CarePlus services
- Conduct regular follow-up calls and visits with clients to ensure service satisfaction
- Address and resolve client issues promptly and effectively
- Oversee general office operations, including filing, inventory management, and ordering supplies
- Maintain and update WellSky, ensuring accurate client records and scheduling information
- Oversee census updates, including admissions, discharges, and status changes
- Manage incoming phone calls during business hours and take after-hours calls on a PRN basis
- Provide backup coverage as needed for cases at satellite locations
- Design and distribute promotional materials, targeting a 20% growth in services
- Travel between CarePlus offices as needed and participate in routine huddles and meetings
- Active CNA and CMT licenses
- High school diploma or equivalent
- Professional maturity and ability to manage job demands effectively
- Team-oriented and able to thrive in a fast-paced environment
- Passion for providing excellent service and assisting others
- Excellent interpersonal, communication, and problem-solving skills
- Affinity for business development and marketing
- Strong organizational skills with attention to detail and a proactive mindset
- Basic understanding of medical terminology
- Proficiency in computer systems and ability to learn new software
- At least 1 year of experience in a coordinator, scheduler, or similar support role preferred
QUALIFICATIONS :
Join CarePlus as a Community Care Manager and become part of a team dedicated to positively impacting our clients and our community!
