What are the responsibilities and job description for the Medical Intake Coordinator position at Caresoft Leasing Corp.?
Qualifications
- Education: High school diploma or GED
- Work Experience: 6 months of Customer Service experience
- Work Experience: One year of experience in a healthcare environment
- Industry Knowledge - Working knowledge of medical insurance and medical terminology
- Effective verbal and written communication skills
- Ability to use various computer programs.
- Ability to self-motivate and work independently
- Ability to multi-task, set priorities and manage time effectively
- Create billing documents needed per insurance guidelines as necessary and follow-up on those
Job description
Customer Service intake position responsible for processing new DME orders from all referral sources Associate will determine medical necessity and deliver appropriate and accurate information to all necessary departments to facilitate billing in compliance with regulatory and department processes. Associate will follow-up with referral sources and customers while delivering exceptional service.
PRIMARY ACCOUNTABILITIES:
1. Receive and process referrals from Hospitals, Provider offices, Rehab’s, etc., and maintain frequent communication about delivery of setups.
2. Review medical record for appropriate documentation of diagnosis, notes, and equipment ordered. Verify insurance benefits, copays and same/similar.
3. Respond to customer inquiries or equipment orders by researching, understanding, and documenting the account. Create appropriate delivery documentation as necessary.
4. Assist customers in a caring and knowledgeable manner, representing the organization as a skilled health care professional.
5. Create billing documents needed per insurance guidelines as necessary and follow-up on those that are outstanding in a timely manner.
6. Work reports such as held claims, open orders daily to ensure timely billing and follow-up on outstanding documentation.
7. Coordinate delivery of equipment.
8. Contribute to a collaborative culture and positive work environment.
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Expected hours: No less than 20 per week
Schedule:
- Monday to Friday
Experience:
- Customer service: 2 years (Required)
Work Location: In person
Salary : $18 - $22