What are the responsibilities and job description for the Field Service Coordinator position at Caresoft?
Job Details
Title: Field Service Coordinator (100% remote)
Location: Heathrow, Florida office
Location: Heathrow, Florida office
Duration: Long Term
Schedule Notes: Shift is from 10:30 to 17:00 Eastern Time. Rotating weekend shifts and holidays. Fully remote in US.
Skills:
Customer Service Excellence - Ability to professionally interact with customers, vendors, and clients, ensuring their needs are met and issues are resolved promptly.
Organizational and Time Management Skills - Effectively manage multiple field service events, coordinate resources, and meet deadlines within defined SLAs.
Problem-Solving and Critical Thinking - Quickly identify issues, analyze potential solutions, and implement corrective actions to resolve escalations and customer complaints.
Communication Skills - Strong verbal and written communication in English (with Spanish/Portuguese as a plus) to articulate information clearly to customers, vendors, and internal teams.
Technical Knowledge and Attention to Detail - Familiarity with hardware products, CRM tools, and service management processes, with a sharp focus on accuracy and detail in administrative tasks.
Collaboration and Teamwork - Ability to work effectively in a global, multicultural team environment, contributing to continuous improvement initiatives and supporting cross-functional teams.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
