What are the responsibilities and job description for the Help Desk Analyst position at Caresoft?
Job Details
Title: Help Desk Analyst
Location: Boise, ID (On-Site)
Durartion:3-month duration
Location: Boise, ID (On-Site)
Durartion:3-month duration
Skills:
Professional experience in a technical end-user support role providing face-to-face, in-person, desktop support
Professional experience in a technical end-user support role providing remote support via phone, email, etc.
Experience providing end user support on Windows-based machines (Windows 10 & 11)
Experience with basic Active Directory user management for end user support
Experience troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.) for end users
Experience assisting with basic phone system usage for end users (state phone system is Cisco-based)
Experience working with a help desk ticketing system
Experience providing basic networking support for end users (for example troubleshooting connectivity issues)
Experience with hardware/software installation and support and imaging
Exceptional communication skills required - candidates must exude professionalism even in stressful situations
Nice to have:
Experience with M365 support
Experience working in virtualized environments (MS Azure/Entra AD)
Professional experience in a technical end-user support role providing face-to-face, in-person, desktop support
Professional experience in a technical end-user support role providing remote support via phone, email, etc.
Experience providing end user support on Windows-based machines (Windows 10 & 11)
Experience with basic Active Directory user management for end user support
Experience troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.) for end users
Experience assisting with basic phone system usage for end users (state phone system is Cisco-based)
Experience working with a help desk ticketing system
Experience providing basic networking support for end users (for example troubleshooting connectivity issues)
Experience with hardware/software installation and support and imaging
Exceptional communication skills required - candidates must exude professionalism even in stressful situations
Nice to have:
Experience with M365 support
Experience working in virtualized environments (MS Azure/Entra AD)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
