Job Summary :
The Customer Care Specialist I - Bilingual assists members or providers with routine service inquiries.
Essential Functions :
Resolve member or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangementsEnsure all HIPAA and State requirements / regulations are always adhered toResearch, follow up, and resolve all open / pending issues in a timely manner to ensure member or provider satisfactionBuild and strengthen member or provider relationships by providing quality customer service.Maintain knowledge and understanding of all processes and proceduresAdhere to all departmental and company policies and proceduresMaintain complete and accurate documentation of all of telephone and written communicationsAct as a mentor to new hire employeesPerform any other job related instructions, as requestedEducation and Experience :
High School Diploma or equivalent is requiredTwo (2) years customer service experience is preferredCustomer Service experience in a call center is preferredExperience using multiple languages in a professional capacity is preferredCompetencies, Knowledge and Skills :
Fluency (speaking, reading, and writing) in multiple languages as determined by needs of business is requiredCritical thinking and listening skillsDecision making and problem-solving skillsComputer proficiency with knowledge and experience in a Windows environmentTyping speed of 35 words per minute (WPM)Strong written and communication skillsWorks well under pressureProfessional phone etiquetteProper use of grammarAbility to work in a fast-paced environmentAdaptable to a constantly changing environmentAttention to detailAbility to multitaskAbility to work independently and with a teamLicensure and Certification :
NoneWorking Conditions :
General office environment; may be required to sit or stand for extended periods of timeMust adhere to an assigned daily work schedule and have predictable and reliable attendanceWill be required to pass a bilingual verbal and written skills exam as a condition of employmentCompensation Range :
35,200.00 - $56,200.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type : Hourly
Competencies :
Create an Inclusive Environment- Cultivate Partnerships- Develop Self and Others- Drive Execution- Influence Others- Pursue Personal Excellence- Understand the BusinessThis job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.
Salary : $35,200 - $56,200
