What are the responsibilities and job description for the Manager, Customer Care - Ridgeland, Mississippi position at CareSource?
Job Summary :
The Manager, Customer Care is responsible to guide Team Leads and staff relative to daily operational issues.
Essential Functions :
- Ensure quantitative and qualitative objectives are used to meet performance objectives
- Manage staffing and scheduling functions
- Compile reports and departmental communications
- Participate in strategic planning and recommendation of action plans
- Interface with team leaders on effective people management strategies such as staffing, coaching and mentoring
- Lead / participate in strategic department / company projects
- Recommend process improvements
- Maintain positive relationship with internal and external customers
- Perform any other job duties as requested
Education and Experience :
Competencies, Knowledge and Skills :
Licensure and Certification :
Working Conditions :
Compensation Range :
71,820.00 - $114,840.00
CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly / salary) :
Salary
Organization Level Competencies
TrueCare is a Mississippi non-profit, provider-sponsored health plan formed by a coalition of Mississippi hospitals and health systems throughout the state and supported by CareSource's national leadership in quality and operational excellence. TrueCare offers locally based provider services through provider engagement representatives and customer care. Our sole mission is to improve the health of Mississippians by leveraging local physician experience to inform decision-making, aligning incentives, using data more effectively, and reducing friction between the delivery and financing of health care. By doing so, TrueCare will change the way health care is delivered in Mississippi.
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.
Salary : $71,820 - $114,840
