What are the responsibilities and job description for the Ohio Customer Care Specialist position at CareSource?
A company is looking for a Customer Care Specialist I to assist members or providers with routine service inquiries.Key ResponsibilitiesResolve routine service inquiries related to claims processing, member benefits, and eligibilityEnsure compliance with HIPAA and State regulations while maintaining accurate documentationBuild relationships with members or providers by delivering quality customer service and mentoring new hiresRequired QualificationsHigh School Diploma or equivalent is requiredTwo years of customer service experience is preferredExperience in a call center environment is preferredMust reside within the state of OhioAbility to work independently and as part of a team
