What are the responsibilities and job description for the Customer Service Representative - St. Davids position at Caresouth Carolina?
Description
Job Description
Responsible for answering the phones, scheduling appointments, taking medication refill requests, taking phone messages in a clear, concise, and complete manner, and transferring calls when appropriate to the sites and emergency calls to the Call Center nurses. Also updates patient demographic information with each call. The duties include :
- Patient & Employee Relationships : Interact with patients and employees in a respectful manner consistent with the mission and values of CareSouth Carolina.
- Greeting : Greets patients and other callers respectfully and compassionately.
- Answering Phone : Routes calls and takes messages in a clear, concise, and complete manner promptly and courteously following CareSouth Carolina procedures.
- Appointment Scheduling - Re / scheduling : Schedule and reschedule appointments for patients following existing CareSouth Carolina procedures.
- Protected Health Information Confidentiality : Maintains compliance with all relevant confidentiality standards including CareSouth Carolina procedures, HIPAA, and Joint Commission accreditation standards.
- Teamwork : Promotes teamwork within the Call Center and Harmony with the team.
Education and Experience :
Hours
Monday-Friday, 40 Hours, Full Time(9 : 30 a.m.-6 : 00 p.m.)
Location
Society Hill, SC
CareSouth Carolina is committed to providing equal employment opportunities to all. We seek to have a diverse, inclusive workforce and encourage applications from all qualified individuals without regard to race, color, age, sex, gender identity or expression, sexual orientation, religion, marital status, citizenship, disability or veteran status.
