What are the responsibilities and job description for the Director of Human Resources position at CareSTL Health?
POSITION TITLE: Director of Human Resources
REPORTS TO: Chief Human Resources Officer
CLASSIFICATION: Exempt
POSITION SUMMARY: The Director of Human Resources serves as a role model, creating positive relationships with staff in an environment of mutual respect and trust. The Director is a strong advocate for employees, cultivates and enhances an atmosphere of continuous improvement, and is involved in creating a customer focus within CareSTL Health. The Director participates in the development of a leadership system based upon CareSTL Health's mission, values, and high performance expectations while working collaboratively with the Chief Human Resources Officer. Promote performance excellence through maintaining a focus on execution of strategic and organizational planning, use of quality processes and goals, and decision-making based on data and analysis. The Director of Human Resources supports the professional development of staff and communicates in a manner that energizes the work force, promotes retention, encourages team excellence, and facilitates continuous learning and reinforces positive partnerships throughout CareSTL Health and in the community.
ESSENTIAL FUNCTIONS:
The following information is considered the definition of essential functions but does not restrict the tasks that may be assigned. The Director of Human Resources may be reassigned duties and responsibilities at any time due to reasonable accommodation or other staffing reasons.
- Assists the CHRO in implementing the health center’s mission and strategic plan.
- Demonstrates, through behavior, CareSTL Health’s core values of customer services, community collaboration, comprehensive, compassion and competence.
- (1) Responsible for effective and efficient management of day to day operations and delivery of HR programs and services; includes the management of technology, processes, people, vendors and other resources and serve as a Human Resources advisor for employee actions (i.e. performance improvement, terminations, etc.) and advises management on best HR practices.
- (2) Drive continuous improvement and operational efficiencies in HR processes and procedures; design and implement innovative solutions where applicable and establish internal metrics to measure and evaluate HR’s operational effectiveness.
- (3) Responsible for the oversight of all employee credentialing in accordance with applicable organization policy, protocol, regulatory entities and employment laws.
- (4) Provide direction and support in all aspects of employee relations functions and programs designed to establish and maintain positive and effective employee relations through the uniform and equitable application of company policies and procedures and serve as a resource and provide assistance to employees on personnel-related issues, including conflict resolution mitigating employment legal risks.
- (5) Deliver comprehensive recruiting program resulting in qualified and retainable candidate and manage the CareSTL Health On-boarding Program
OTHER DUTIES:
- Ensure the highest levels of data management, accuracy and confidentiality for all HR Systems.
- Develop, implement and maintain procedures to ensure compliance and confidentiality of all employment materials, files and records.
- Orient new leadership personnel to HR function and explain HR policies, procedures, benefits, employee relations, etc., as established in HR policies and procedures.
- Maintain confidentiality of all pertinent HR information in accordance with, HIPAA and other Federal and State privacy laws, as well as established HR and organization policies governing confidential information.
- Develop and implement retention strategies to include policies and plans that CareSTL Health follows to reduce employee turnover and attrition and ensure employees are engaged and productive long-term. Ensure the retention strategy aligns with business goals to ensure maximum return on investment.
- Analyze exit interview feedback and develop new techniques to ensure employee retention.
- Develops and maintains a human resource information system that meets the organization's information needs. Provides necessary reports for critical analyses of the HR function and the people resources of CareSTL Health.
- Analyze and report the need for system enhancement or customization.
- Support the implementation/maintenance of various modules within PayCor.
- Primary liaison for PayCor HRIS/Payroll system.
- Determine the validity of other modules within PayCor (HRIS) and ensure current modules are being utilized and optimized to the fullest.
- Recommend changes to current processes to provide more effective use of the HRIS, and take the lead to implement these changes (i.e. on-boarding and exits, org charts, employment changes, performance management, recruitment, etc.).
- Develop and oversee HR scorecard and critical metrics, reports, and analytics in order to facilitate better decision making and meeting strategic targets.
- Responsible for the HR storage of documentation (paper & electronic) and the overall archiving process; responsible for implementing processes and systems that allow for paperless processing yet help us remain compliant for audits.
- Support the preparation of documentation, reports for all internal and external audits.
JOB REQUIREMENTS AND QUALIFICATIONS:
Education:
- Bachelor’s degree in Human Resources Management or related discipline (required)
Experience:
- 7 years professional experience as a HR Generalist and 2 years of Supervision, preferably in a non-profit and/or foundation set or equivalent years of experience.
- CPP, PHR, SPHR, SHRM-CP or SHRM-SCP certification preferred.
- A proven track record in designing/developing/directing innovative program development within a complex and rapidly changing environment.
- Working knowledge of multiple human resource disciplines, organizational diagnosis, employee relations, diversity, performance management, and federal and state respective employment laws.
- Exceptional interpersonal skills
- Demonstrated ability to create innovative approaches to solving challenging problems within the competitive healthcare industry.
- Must reflect the professional image of the company, upholding the company vision in actions, demeanor and appearance.
Knowledge, Skills and Abilities:
- Good organizational and self-motivational skills
- Experience with Accounting Software, Payroll Software, Applicant Tracking Systems (ATS) or Human Resource Information Systems (HRIS) and MS Office Suite
- Creative problem solver with subject matter expertise and experience in a broad range of HR functions and roles.
- Work effectively in a fast-paced, deadline-driven environment. Must be able to demonstrate speed, flexibility, adaptability and ability to work under pressure.
- Demonstrated ability to drive accountability and maturity within the HR organization
- Strong communication skills with the ability to communicate effectively with all levels of leadership and employees; both in oral and written form.
- Proven track record in partnering with leadership teams to maximize organizational effectiveness.
- Demonstrated business and customer service acumen
- Passion for enhancing the employee experience.
- A strong understanding of government contracting rules and regulations and how they affect employees, employee programs and practices.
- Strong analytical skills.
- Demonstrated ability to develop long-term plans and programs.
- Excellent planning and organizational skills, attention to detail, and ability to multi-task.
- Conflict resolution and negotiations skills.
Transportation Requirement:
- Must have a valid Driver’s License and Reliable Transportation
Supervisory Responsibility:
- HR Generalist
- Recruitment & Credentialing Specialist
Additional Eligibility Qualifications (licenses, programs, certificates, pre-employment check and post and annual screening(s)
- Copy of High School Diploma
- Copy of College Diploma or Transcripts
- Current Registration with the Missouri Family Care Safety Registry
- Annual PPD or Chest X-Ray
Training Requirements (licenses, programs, or certificates)
- SPHR or PHR (Preferred)
Additional Information:
- Clinic hours are Monday - Friday 8 a.m. to 5 p.m.
- 11 paid holidays per year.
- Full benefits package.
- Public Service Loan Forgiveness.
*We believe that health care is right and not a privilege. At CARESTL HEALTH we are an equal opportunity employer healthcare center. All applicants will be considered for employment without attention to race, color, sex, national origin, religion, veteran, or disability status.*
