What are the responsibilities and job description for the Patient Access Representative position at CareSTL Health?
POSITION TITLE: Patient Access Representative
REPORTS TO: Patient Access Manager
CLASSIFICATION: Non-Exempt
CareSTL Health is seeking a Patient Access Representative. The Patient Access Representative (PAR) effectively manages a high volume of incoming calls from a variety of patients, employees, and outside organizations while providing excellent customer service and attention to detail.
ESSENTIAL FUNCTIONS:
The following information is considered the definition of essential functions but does not restrict the tasks that may be assigned. The Patient Access Representative (PAR) may be reassigned duties and responsibilities at any time due to reasonable accommodation or other staffing reasons. Other duties may be assigned.
The following information is considered the definition of essential functions but does not restrict the tasks that may be assigned. The Patient Access Representative (PAR) may be reassigned duties and responsibilities at any time due to reasonable accommodation or other staffing reasons. Other duties may be assigned.
1. Answer incoming calls from multi line phone system and route them to the appropriate person or department.
2. Appropriately articulate organizational information including site locations, hours of operations, services and programs, registration required documents, etc.
3. Use of the department approved greeting and closing
4. Execute appropriate Emergency Codes thru the intercom paging system to facilitate emergency response activation
5. Appropriately scheduling the right patient, with the right provider, at the right location, at the right time and confirming existing appointments, repeating date, time, provider and site location.
OTHER DUTIES:
• Ability to work with minimal direct supervision
• Insurance Verification
• Interprets scheduling template for Providers
• Participates in patient conflict resolution and demonstrates empathy addressing patient concerns
• Adapts to changes on short notice and assists patient or Provider requests
• Comply with all organizational policies and procedures
• Participate in ongoing general and job related training as required
• Perform other skill related duties as assigned
JOB REQIDREMENTS AND QUALIFICATIONS:
Education: Must be a high school graduate or equivalent (GED)
Experience:
• 1-2 years in customer service
• 1-2 years managing high volume calls
• Background working in a clinical environment is preferred, but not required.
Knowledge, Skills and Abilities:
• 1-2 years in customer service
• 1-2 years managing high volume calls
• Background working in a clinical environment is preferred, but not required
Additional Information:
- Clinic hours are Monday - Friday 8 a.m. to 5 p.m.
- 11 paid holidays per year.
- Full benefits package.
- Public Service Loan Forgiveness.
*We believe that health care is right and not a privilege. At CARESTL HEALTH we are an equal opportunity employer healthcare center. All applicants will be considered for employment without attention to race, color, sex, national origin, religion, veteran, or disability status.*
