Customer Success Manager – Healthtech

W2 only, no C2C, must be authorized to work in the US (both now and in the future).

Carex is partnering with an innovative healthtech partner to hire a Customer Success Manager in the Madison, WI area. This role is responsible for building strong relationships with customers, ensuring they successfully leverage solutions to maximize value, and driving adoption to enhance operational efficiency and outcomes. By providing expert recommendations on workflow, content, and operational improvements, this role fosters long-term customer success and satisfaction. Additionally, the Customer Success Manager will collaborate with Sales and Account Management to identify growth opportunities and support renewals.

What You'll Do

• Establish and maintain trusted advisor relationships with customers, developing successful reference accounts.
• Work with customers to define key performance goals and ensure they achieve measurable success.
• Utilize analytics to monitor customer health metrics, identify improvement opportunities, and provide strategic recommendations.
• Lead business reviews, process discussions, and drive customer outcomes.
• Coordinate client meetings and events, ensuring seamless communication and engagement.
• Collaborate with internal teams to provide customer updates and drive cross-functional alignment.
• Develop case studies and reference materials to highlight customer success.
• Advocate for customer needs by providing feedback to internal teams, influencing product development and strategy.
• Serve as the escalation point between customers, Technical Support, and Product Management to resolve issues impacting adoption.
  
  
  

What You'll Bring

• 5-8 years of experience as a Customer Success Manager within a healthtech SaaS company.
• Epic experience highly preferred.
• Proven track record of increasing customer satisfaction, adoption, and retention.
• Strong organizational skills with the ability to manage multiple priorities and communication streams.
• Ability to leverage data to demonstrate the value of solutions and drive decision-making.
• Experience in the healthcare industry, with preference for expertise in specialty practices such as Orthopedics, Gastroenterology, and Bariatrics, as well as EMR systems.
• Comfort working in a fast-paced, rapid-growth environment, ideally within a startup.
• Passionate, proactive, and solution-oriented mindset with a drive to make an impact.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency in Microsoft Office and other relevant tools.
• Ability to confidently build relationships, challenge assumptions, and inspire trust.
• Willingness to travel up to 20%.
• Remote role but based in / around the Madison, WI area.
  
  
  

Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.