What are the responsibilities and job description for the Account Manager position at Cargas Systems Inc?
Looking for an opportunity with a company whose Core Values include Teamwork, Customer Care, and Employee Ownership? Cargas is that company. Being recognized for 19 years on the PA Best Places to Work list confirms that we do what we say.
From our employee-owned culture to our casual dress code, Cargas does things a little differently. You get to be in the thick of the action. We practice Open Book Management, so you know the sales, profits, challenges, and opportunities. We collaborate at all levels, so your ideas are heard. We have a flexible work environment, so we trust you to make good decisions on when you need to put in extra effort to take care of customers and when you can take time for personal matters. We share success widely through our Profit Sharing, Bonus Plan, and Employee Ownership. We work hard and have fun!
We are seeking an Account Manager to join our ERP Sales team. In this role, youll play a crucial role in our success. As a key member of the team, you will:
Product Knowledge
- Stay updated on company products and services.
- Discuss technology and business goals with customers via phone and onsite.
Customer Advocacy
- Represent the customer's voice within the organization.
- Organize and participate in feedback sessions, focus groups, and advisory boards.
Retention and Adoption
- Collaborate with internal and external teams to create success plans and drive product adoption.
- Build and maintain trusted relationships with customer teams, from C-Suite to accounting.
- Manage the renewal process to meet annual goals and KPIs.
Sales
- Achieve annual sales targets.
- Partner with the consulting team to prepare scope, resources, timing, and budget for customer opportunities.
- Serve as the primary contact for customer requests regarding software subscriptions and services.
Education / Experience:
- Bachelors degree in business or a related field; or equivalent experience.
- 2-5 years of experience managing business relationships and delivering positive customer experiences.
Professional / Technical Knowledge:
Required:
- Proficient in software tools (e.g., HubSpot, Microsoft Apps).
- Strong background in customer support/account management.
- Excellent communication and interpersonal skills.
- Skilled in building relationships with key decision-makers.
- Strong problem-solving skills and capable of diagnosing issues and coordinating resources.
- Detail-oriented with strong project and time management skills.
- Ownership mindset with strong follow-through.
- Results-driven, with a proven record of using metrics/KPIs.
Preferred:
- Experience in SaaS or B2B environments.
- Knowledge of accounting or financial systems.
Cargas Systems is an Equal Opportunity Employer and is committed to workplace diversity. We are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification listed, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
