What are the responsibilities and job description for the Customer Care Representative position at Cargill?
Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way. We are a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
Job Purpose and Impact
The Customer Care Representative will support customer service activities for a single team. In this role, you will handle order and account management for customers including but not limited to optimizing and monitoring shipping and returns, such as processing complex orders from customers and resolving order or delivery issues.
Key Accountabilities
Maintain multiple systems and relationships that meet customer requests, as well as other databases related to order and account management.
Inform customers about order status, documentation and other information needed to complete the inquiry.
Execute strategies to drive efficiencies and enhance customer experience.
Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned
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Qualifications
Minimum Qualifications
Bachelor’s degree in a related field or equivalent experience
Basic computer skills, including proficiency in Microsoft Office
Preferred Qualifications
SAP experience
Salesforce experience
Position Information
This a hybrid position located in Wichita, Kansas, Saint Clair, Michigan or Wayzata, Minnesota
Relocation assistance will not be provided for this position.
Equal Opportunity Employer, including Disability / Vet.
