What are the responsibilities and job description for the Customer Service Generalist (Open to Remote) position at Cargill?
Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s animal nutrition and health business, where we improve lives through better nutrition. Our team researches, innovates and creates solutions that deliver healthy results for our customers.
Job Purpose and Impact
The Customer Service Generalist will process routine customer facing order management activities. In this role, you will use your general understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with the company's customers. Key Accountabilities
Receive and process straightforward customer orders across multiple platforms following standard procedures.
Receive and process clerical and administrative change requests following defined policies and procedures.
Assist customers and senior staff with order status, invoices, contract balances and other information needed to complete an order.
Assist in processing standard document requests from customers and confirm final shipping and quality documentation and specifications to customer.
Escalate undocumented issues that are not commonly defined or known to higher level staff.
Proactively identify risks and opportunities, within area of scope, to improve the order management processes.
Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
Other duties as assigned. Qualifications
Minimum Qualifications
High school diploma, secondary education level or equivalent.
Minimum of four years of related work experience.
Preferred Qualifications
Customer service or order management experience. Position Information
Relocation assistance will not be provided for this position.
This job is open to remote in the US only.
The expected salary for this position is between $20.67 - $25.00 per hour. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled.
At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellness to learn more (subject to certain collective bargaining agreements for Union positions).
Equal Opportunity Employer, including Disability/Vet.
Job Purpose and Impact
The Customer Service Generalist will process routine customer facing order management activities. In this role, you will use your general understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with the company's customers. Key Accountabilities
Receive and process straightforward customer orders across multiple platforms following standard procedures.
Receive and process clerical and administrative change requests following defined policies and procedures.
Assist customers and senior staff with order status, invoices, contract balances and other information needed to complete an order.
Assist in processing standard document requests from customers and confirm final shipping and quality documentation and specifications to customer.
Escalate undocumented issues that are not commonly defined or known to higher level staff.
Proactively identify risks and opportunities, within area of scope, to improve the order management processes.
Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
Other duties as assigned. Qualifications
Minimum Qualifications
High school diploma, secondary education level or equivalent.
Minimum of four years of related work experience.
Preferred Qualifications
Customer service or order management experience. Position Information
Relocation assistance will not be provided for this position.
This job is open to remote in the US only.
The expected salary for this position is between $20.67 - $25.00 per hour. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled.
At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellness to learn more (subject to certain collective bargaining agreements for Union positions).
Equal Opportunity Employer, including Disability/Vet.
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