What are the responsibilities and job description for the Hydraulic Systems Technician position at Cargo Floor?
The Technical Support Specialist will provide expert technical assistance to customers, specializing in the installation, operation, and maintenance of Cargo Floor's advanced hydraulic and mechanical moving floor systems for trailers. This role involves hands-on work with hydraulic systems, mechanical components, and related trailer applications. The Technical Support Specialist will play a vital role in ensuring customers achieve optimal performance from their Cargo Floor systems, serving as a key point of contact for resolving technical challenges and ensuring high-quality support for our innovative trailer solutions.
Tasks
- Provide on-site and remote technical assistance to customers during hydraulic system installation and troubleshooting.
- Guide customers through routine maintenance procedures to ensure the longevity of Cargo Floor systems.
- Train customer teams on the proper use, maintenance, and troubleshooting of hydraulic systems.
- Collaborate with engineering and production teams to address and resolve technical challenges.
- Create and maintain technical documentation, including user manuals, troubleshooting guides, and training materials.
- Collect feedback from customers regarding product performance and relay it to the product development team.
- Support the sales team by providing technical expertise during customer meetings and trade shows.
- Monitor industry trends to recommend product enhancements and innovations.
Requirements
Cargo Floor is a leading innovator in horizontal loading and unloading systems, dedicated to providing efficient, durable, and cost-effective solutions for various industries worldwide.
For more than 30 years, we have been exclusively dedicated to the development, production and supply of horizontally working loading and unloading systems.
Thanks to this extensive specialisation and the know-how we have gained from this, the market regards us as the absolute authority and the most innovative supplier in the field of the horizontal movement of goods.
As a result of extensive practical experience, feedback from users, material handling experts and logistics managers, close collaboration with installer engineers, and the use of the latest technologies and state-of-the-art components, we have been able to develop the most reliable and strongest – and at the same time lightest – loading and unloading systems.
