What are the responsibilities and job description for the Customer Service position at cargo-partner?
We have an opportunity for a highly engaging Customer Service Representative to join our expanding global freight forwarding team. We're looking for a true customer service superstar. The ideal candidate will also be responsible for finding and identifying leads through a variety of sources, actively building freight forwarding knowledge in the surrounding areas whilst establishing relationships with clients and communicate with the cargo-partner network in the Australia and beyond
\n- Assist sales team with preparation of quotation and rate request
- Follow up on clients’ interactions
- Source new sales opportunities and secure client visits through inbound lead follow-up and outbound cold calls and emails
- Achieve monthly KPI
- Work closely with sales team to build pipeline and close deals
- Prepare SOP for internal process & clients
- Update shipment milestones into system
- Liaise with clients via phone, emails or face to face meetings
- Liaise with internal and external parties; clients, carriers, airlines and sub- contractors via phone, emails or face to face meeting
- Take ownership of complaint and queries of the clients and proactively following through to resolution
- Escalate the queries to the sales person/supervisor if appropriate
- Work with operational and functional groups to deliver value to the clients
- Maintain client records by updating account information
- Assist the Management and Team Manager with any sales-related task if required
- Qualification in Freight Forwarding or 3 years of work experience
- Computer knowledge is essential (Especially MS office)
- Cargo Wise Experience is "mandatory".
- Strong customer services skills with ability to provide logistical solutions to comprehensive requests
- Ability to effectively interact with all internal/external stakeholders
- "Can do attitude" with high attention to detail and ability to work under pressure
- Self-starter who can take ownership of clients and use initiative to problem solve
Company Introduction:
For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence, we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve, now becoming a top 5 global player. As an end to end info logistics provider, we pride ourselves on offering a comprehensive portfolio of air, sea, land transport, and warehousing services.
With a unique focus on information technology and supply chain optimization, we empower businesses to thrive in today's fast-paced world. Join our dynamic team, where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured, creativity is celebrated, and together, we take pride in making a difference.
Discover more about our Mission & Vision. Dive into a world of endless opportunities and embark on the cargo-partner journey with us.
cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background.
Explore endless opportunities and leave your mark with us. #JoinUs #Logistics #workingdigital #Teamwork #cargopartner #wow
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