What are the responsibilities and job description for the Export container booking specialist position at CargoLoop LLC?
Company Profile: International logistics company with the central office located in Carmel IN. Loading terminals at the ports of Savannah (GA), Newark (NJ), Houston (TX), Los Angeles (CA). Specializing in ocean freight of automobiles, heavy equipment, industrial machinery.
Please visit our website: www.Cargoloop.com.
Job Description: As a Booking Agent at Cargoloop, LLC, there are certain knowledge and skills that are required, and certain expectations that must be met. Generally, this position requires the following skills:
Customer Service - Knowledge of principles and processes for providing customer service. This includes internal and external customer needs assessment, meeting quality standards and evaluation of good customer service.
Interpersonal skills – Interaction with clients and staff appropriately, depending on situation, culture and position, and ability to get along with others while getting the job done effectively.
Data Entry – Using various computer and online programs to enter new data and update current data set to reflect changes in day-to-day operational changes
Active Learning- Understanding the implications of new information for both current and future problem solving and decision making.
Active Listening -Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems.
Specifically, this position will assist the Line Manager with day-to-day responsibilities of working with Ocean Carriers, by ordering and management of export bookings, troubleshooting of various issues and data entry.
Responsibilities
- Gather shipment information, create new bookings with Ocean Carriers;
- Review and troubleshoot various carrier issues related to overseas shipments, including cargo tracking, documentation, inspections;
- Act as receptionist by answering and directing incoming phone calls;
- Assist Line Manager with rate negotiations;
- Assist Line Manager with review of financial statements from Ocean Carriers;
- Update internal systems with current shipment information;
- Review and update internal system with current rate levels;
- Complete other tasks as assigned by Manager.
- Requirements
- Fluent English, second language not required but preferred;
- Associate’s Degree required, BA/BS preferred;
- 2 years’ experience in Customer Support or related field;
- Excellent interpersonal and communication (written and verbal) skills;
- High level of attention to detail;
- Follow through and completing tasks on time;
- Must be well organized;
- Strong computer skills, including Excel, Word, Internet applications;
- Quick leaner.
Work Hours: 8:30AM – 5:00PM
Type of Job: Full Time
This document does not represent an employment contract. Employment is at-will and can be terminated by either the employer or employee without notice or without cause.
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $40,000
