What are the responsibilities and job description for the Corporate Travel Agent position at Cargolux?
TASK RESPONSIBILITIES:
- Arrange and confirm travel bookings for internal travelers and external guests including flight, hotel, ground transportation, train
- Provide travel offers and assist with travel arrangements to ensure cost efficiency
- Manage queries and amend travel change requests
- Communicate by phone and email with internal stakeholders and external suppliers
- Perform daily crew member flight, ground transportation and hotel reservations
- Handle ad-hoc issues related to reservations and crew complaints
- Audit hotel and ground transportation invoices
- Complete monthly credit card statements reconciliation
- Cover all worldwide ad-hoc requests during HQ Travel Office closing times
- Other duties as assigned by Management
ESSENTIAL REQUIREMENTS FOR THE POSITION:
- Work experience in a Travel Agency, Travel Management Company, Airline or Hospitality Industry
- Relating openly and comfortably with diverse groups of people and cultures
- Anticipating and balancing the needs of multiple stakeholders
- Feeling comfortable to work in a team as well as autonomously
- Have very good communication skills
- Demonstrated ability to work independently and to take initiatives
- Be able to identify problems and propose solutions
- Fluency in written and spoken English, other languages (Spanish, Portuguese, French or German) are a distinct advantage
- Proficiency in Microsoft Office (PowerPoint, Word, Excel, Outlook, Teams)
- Amadeus experience will be considered as a definite advantage
WORKING CONDITIONS:
- The position holder is based in Houston, Texas.
- The position demands a regular presence in the office and requires vacation and other absences to be planned so as to avoid conflicting with service needs.
- Occasional travel may be required.
- Ability to work weekends and holidays, and night shift hours. Flexibility may be needed with working hours.
- The position holder shall keep informed their line manager on their whereabouts and the means of telecommunications through which they will be reachable for urgent company needs, while on company mission.
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