What are the responsibilities and job description for the Dispatcher - Drayage position at Cargomatic?
Who We Are
Join a rapidly growing company disrupting the trucking industry! Cargomatic is the #1 technology platform and digital marketplace for powering world-class, local trucking. Take a look around you. Local trucking is the lifeblood of every regional economy, and yet this $82 billion industry still relies heavily on phone calls and fax machines. Cargomatic is transforming the way goods move around metropolitan areas by connecting shippers and commercial truck drivers with mobile technology. We are solving complex, real-world problems every day, and giving full transparency to the shipping process.
Dispatcher
Cargomatic is looking for a Dispatcher to join our West End Express growing team! We’re seeking self-starters who are eager to learn and advance professionally in an ever growing industry. As a Dispatcher, you’ll be responsible for scheduling, dispatching, and resolving problems for our drivers, contractors, and carriers. This position requires you to have exceptional communication skills, proactive customer service skills, and the ability to problem-solve in a deadline driven environment.
What You’ll Be Doing
- Schedule and dispatch drivers, contractors, and carriers
- Plan routes to ensure that pick-ups and deliveries are completed efficiently and on schedule
- Build strong relationships with carriers and customers
- Assess driver and vehicle capability for each requested haul
- Tracking and tracing of shipments
- Problem-solve and communicate any issues, delays, or concerns with shipments
- Ensure accurate and timely reporting and data entry
- Provide exceptional customer service to carriers and internal/external customers
- Navigate Cargomatic’s proprietary software to manage daily operations and loads
What We’re Looking For
- Exceptional communication skills and attention to detail
- Dispatching experience in the trucking industry
- Port, Over The Road, Full Truckload, and Less Than Truckload experience
- If you do not have DRAYAGE experience, you will not be considered.
- Bilingual Spanish/English a plus, but not required
- Possess knowledge of logistical concepts, supply chain terminology, and dispatch best practices
- Ability to analyze complex situations and reach productive decisions based on informed judgment
- Strong negotiation skills and ability to overcome objections
- Ability to multitask and prioritize daily tasks
What's In It for You
- Competitive pay
- Medical, dental, and vision benefits
- Paid time off (PTO) and paid holidays
Position Location: This position will be located at West End Express (a division of Cargomatic) in Dayton, NJ 08810.
The expected annual compensation range for this role is maximum $30/hour. The actual base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
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Salary : $30
