What are the responsibilities and job description for the Sr Customer Success Manager - North East position at Cargomatic?
Who We Are
Join a rapidly growing company revolutionizing the trucking industry! Cargomatic is the #1 technology platform and digital marketplace for powering world-class, local trucking. Local trucking is the lifeblood of every regional economy, and yet this $82 billion industry still relies heavily on phone calls and fax machines. Cargomatic is transforming the way goods move around metropolitan areas by connecting shippers and commercial truck drivers with mobile technology. We are solving complex, real-world problems every day, and giving full transparency to the shipping process.
Customer Success Specialist
Cargomatic is seeking a Sr Customer Success Manager to join our team. You will collaborate with teams across the Cargomatic network to ensure all shipment operations are running smoothly. The ideal candidate will demonstrate exceptional skills in time management, organization, attention to detail, communication, and customer service. The right candidate will be comfortable in an "all hands on deck" team environment, is a creative and analytical problem solver, and can thrive in a fast-paced, start-up culture.
Job Duties
- Engage with our customers daily as the main point of contact for our company, providing timely responses and owning all communication through email, phone, and reporting.
- Perform day-to-day operations for customers along with other duties as assigned
- Collaborate cross functionally with internal stakeholders (Sales, Account Management, Carrier Operations) to enhance customer experience and ensure metrics are met to customer expectation
- Own the improvements and upkeep of your weekly account data metrics and other key SLA's set forth by the Customer Success Manager
- Identify opportunities for new products, processes, and initiatives to support the growth and engagement of our customers
- Build processes and SOPs to transfer daily tasks to our offshore support staff
What You’ll Need
- Great communication skills and ability to think on your feet
- Demonstrable skills in customer support and satisfaction
- Ability to learn and adapt quickly to new concepts and technology
- Intermediate to advanced working knowledge of Microsoft Excel
- Strong written and oral communication skills
- Exceptional problem solving and analytical skills
- Comfort with ambiguity and rapidly shifting priorities
- Ability to work with a sense of urgency and prioritize daily tasks
Company Benefits
- Competitive pay
- Great medical, dental, and vision insurance options
- Flexible paid time off (PTO)
- Work in a high-growth company redefining logistics and supply chain
The expected salary range for this role is $100,000 to $120,000. The actual base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
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Salary : $100,000 - $120,000
