Host/Hostess - Stadium Club - Caribe Royale Orlando Hotel

Requirements

• Previous experience as a host, hostess, or in a hospitality role is preferred.
• Enthusiastic individuals with a passion for providing exceptional service are encouraged to apply.
• Exceptional customer service skills with a friendly and outgoing personality.
• Strong communication and interpersonal skills to engage with guests and create a fun and welcoming atmosphere.
• A genuine passion for creating memorable guest experiences and a positive attitude that spreads enthusiasm to guests and fellow team members.
• Excellent organizational skills to manage waitlists and seating assignments efficiently.

Responsibilities

• Guest Greetings: Welcome guests with a warm smile and a friendly greeting as they enter the stadium club. Make them feel excited and appreciated right from the start.
• Seating Assignments: Guide guests to their tables and provide them with menus, ensuring that each group is seated comfortably and efficiently.
• Waitlist Management: Maintain an organized waitlist during busy periods, accurately estimating wait times and providing updates to waiting guests.
• Entertainment and Engagement: Interact with guests, engaging them in conversations and making them feel at home in our lively atmosphere.
• Special Occasions: Celebrate guests' birthdays, anniversaries, and other special occasions with a personalized touch, making their visit extra memorable.
• Menu Insights: Provide information about menu items, drink specials, and promotions, helping guests make delicious choices.
• Guest Accommodations: Handle special requests or accommodation with a positive attitude, ensuring that each guest's needs are met to the best of your ability.
• Game-Day Excitement: Foster a spirited and enthusiastic environment during games and events, enhancing the overall guest experience.
• Waiting Area Maintenance: Keep the waiting area clean, organized, and stocked with necessary amenities to ensure guest comfort.
• Team Collaboration: Work closely with servers, bartenders, and other team members to ensure a smooth flow of service and a fun atmosphere.
• Customer Feedback: Gather feedback from guests, making note of their preferences, comments, and suggestions for continuous improvement.
• Event Planning: Assist in planning and coordinating special events or promotions to add an extra layer of excitement for our guests.

Skills & Abilities

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Ability to communicate in the English language. Second language is a plus.
• Ability to perform proper chemical handling, cleaning techniques and use of equipment/machinery.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.

Physical Requirements

• Must be able to work in a fast-paced environment.
• Must be physically fit in order to lift, pull and push items up to 25 pounds.
• Also requires standing/walking/reaching and bending throughout shift.

I acknowledge that I have reviewed the Host(ess) - Stadium Club job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position. Management retains the discretion to add or change the duties of this position at any time, in order to meet our guests' needs. I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance. I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.