What are the responsibilities and job description for the Reservations Agent - Caribe Royale Orlando Hotel position at Caribe Royale?
Scope of Position
The Reservations Agent will process bookings for all group rooms, including sales contracts, and group rooming lists. He/she will manage group call-in blocks and provide information to future guests' inquiries. The Reservations Agent will also handle transient and vacation planning requests.
Position Requirements
- Two years previous experience in transient and group reservations.
- Possess outstanding guest services skills, professional presentation, superior organizational skills and sophisticated communication skills.
- Approach all encounters with guest and employees in a professional and personalized manner.
- Professional image and personality exuding confidence and leadership skills whilst encouraging safe and efficient hotel operations.
- Superior phone etiquette, manners, record keeping and follow-up skills.
Responsibilities
- Manage all group reservations aspects in a timely and accurate manner.
- Maintain database of guest preferences, habits and special dates.
- Liaison with key departments to ensure optimal performance.
- Complete projects in a timely manner as required by the Director of Revenue and the Reservation Supervisor.
- Responsive to new trends and demands as they relate to guest service.
- Develops strong team spirit amongst co-workers and related departments.
Education
- High school diploma.
Skills and Abilities
- Ability to communicate in the English language. Second language is a plus.
- Strong problem solving and analytical abilities.
- Ability to create and maintain spreadsheets.
- Ability to meet deadlines and work under pressure.
- Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
- Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
Physical Requirements
- On a continuous basis, sit at a desk for long periods of time in front of a computer screen.
- Intermittently twist to reach equipment or supplies surrounding desk.
- Use telephone and computer keyboard on a daily basis.
- Must be physically fit in order to lift, pull and push items up to 50 pounds.
- Also requires standing/walking/reaching and bending throughout shift.
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I acknowledge that I have reviewed the Reservations Agent job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position. Management retains the discretion to add or change the duties of this position at any time, in order to meet our guests' needs. I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance. I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.
