Restaurant Manager - Stadium Club - Caribe Royale Orlando Hotel

The Restaurant Manager will oversee daily operations, ensuring that the restaurant runs smoothly, efficiently, and in compliance with all sanitation standards. This role requires hands-on leadership, particularly during peak meal periods, to assist servers and hosts and ensure exceptional guest experiences. The Restaurant will play a critical role in fostering a welcoming, fun, and memorable atmosphere for all.

Responsibilities:

Operations Management:

• Work closely with the Director of Stadium Club to oversee all aspects of daily operations, including staff management, inventory control, and ensuring adherence to policies and procedures.
• Monitor and continuously improve service quality, cleanliness, and overall guest experience throughout the Stadium Club and Virtual Reality Rooms.
• Coordinate with various departments, including hospitality, facilities, and events, to ensure smooth and efficient operations.

Staff Supervision and Training:

• Assist in hiring, training, and managing a diverse team of staff members, fostering a positive and collaborative work environment.
• Provide guidance, support, and ongoing training to staff, promoting professional growth and ensuring exceptional service delivery.
• Foster a culture of teamwork, motivation, and employee engagement, leading by example and maintaining high standards of performance.

Customer Service and Guest Relations:

• Ensure that guests receive exceptional service from the moment they enter the Stadium Club until their departure.
• Address and resolve customer inquiries, concerns, and complaints promptly and professionally, ensuring guest satisfaction and loyalty.
• Proactively engage with guests, building relationships, and creating a warm and welcoming atmosphere.

Event Management and Coordination:

• Assist in planning and executing special events, promotions, and themed nights to enhance the overall guest experience.
• Coordinate with various teams, including marketing, operations, and entertainment, to ensure successful event execution.
• Monitor event logistics, including staffing, setup, and breakdown, to ensure seamless event operations.

Financial Management:

• Collaborate with the Director of Stadium Club to manage financial aspects, including budgeting, forecasting, and cost control measures.
• Monitor revenue and expenses, analyze financial reports, and identify opportunities for improvement.

Safety and Compliance:

• Maintain a safe and secure environment for guests and staff by adhering to health and safety regulations and implementing appropriate procedures.
• Stay updated with licensing requirements, fire safety codes, and other compliance measures, always ensuring full compliance.

Qualifications:

• Bachelor's degree in hospitality management, business administration, or a related field (preferred).
• Proven experience in a supervisory or management role within the hospitality or entertainment industry.
• Strong organizational and problem-solving abilities, with a keen eye for detail and a proactive approach to resolving issues.
• Exceptional customer service skills and a genuine passion for creating memorable guest experiences.
• Solid understanding of financial management, including budgeting, revenue management, and cost control.
• A food handling certification must be completed within the first 90 days of employment.
• TIPS (Training for Intervention Procedures) certification must be completed within the first 90 days of employment.
• Must be able to work flexible schedules including nights, weekends, and holidays.
• Ability to operate a motor vehicle.

Physical Requirements

• Must be able to work in a fast-paced environment.
• Must be physically fit to lift, pull, and push items up to 25 pounds.
• Also requires standing/walking/reaching and bending throughout shift.

I acknowledge that I have reviewed the Restaurant Manager - Stadium Club job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position. Management retains the discretion to add or change the duties of this position at any time, to meet our guests' needs. I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance. I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.