Supervisor

The Supervisor is responsible for culture, leadership

and direction during their shift. This role is responsible for ensuring team

engagement, setting and following up with expectations and applying

accountability, and the overall experience of the Caribou Brand. This role

creates success through a commitment to Team, Guest and Quality and bringing

the Core Values to life daily.

Shift Supervisor is a leader, an inspiration to the team

and the embodiment of the Caribou purpose : To create day making experience that

spark a chain reaction of GOOD.

Shift Supervisor reports to the General Manager and

Operation Supervisor

ESSENTIAL JOB FUNCTIONS

• Models, upholds and implements Caribou

policies, practices, and standards

and upcoming shifts.

Training and LTO / Promotional Window training during their shift

communication to team about expectations and “the why behind the what”

Guests during their shift

generate their best DOING and BEING during every shift and with every

interaction and to foster a culture of growth and career progression

timely, and thoughtful coaching conversations and feedback to support the

team during their shift

GUEST

guest experience

guest experience

complaints and / or issues, demonstrating a sincere approach and desire to

find an effective solution during their shift

QUALITY / SALES / PROFIT

safety and sanitization, the health and safety of the cabin, and uses the

company tools and with the GM and OS collectively to accomplish success

metrics

executing standard operation procedure

GoSpotCheck, EcoSure, TeamworX, Medallia, etc.

meeting and exceeding shift goals

operations, opening, and closing.

driving fast and friendly service, verifies that each product delivered to

our guests meets Caribou quality standards and maintains a clean and safe

environment according to company and ServSafe guidelines

of cash handling policies, and proper training of team members

BEING – How you show up :

you do : Support One Another, Make Fun Happen, Be Yourself, Take Ownership,

Serve With Love.

to the next level

you extend trust to them)

bring calm, focus and perspective to situations - is resilient, durable,

unflappable

leadership and learning

recognizes that all growth is change and all growth is powerful

partnership and collaboration on each shift

intent with a desire to always get better and grow

professionalism in challenging situations, handles confidential

information with empathy and consistency

conversations; does not avoid conflict, but rather seeks to dismantle it

by working with the GM and OS

PHYSICAL ABILITES

This position requires the ability to see, hear, speak, reach.

Lift up to 50 pounds

Sit, stand for 4 to 8 hours

Bend and move intermittently

throughout the workday

The ability to push and pull

items

Requires attention and

alertness of surrounding area

Ladder usage may be required

These physical requirements

can be met with or without reasonable accommodation.

The responsibilities of this

role may vary over time. Caribou Coffee reserves the right to modify, add, or

remove duties and responsibilities at its discretion. This job description is

meant to outline the general scope of work and is not intended to be an

exhaustive list of all tasks or responsibilities.