What are the responsibilities and job description for the Director, Lender Success position at Caribou?
Job Description
Job Description
About Caribou
At Caribou, we care about giving people financial freedom so they can focus on what's most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $115 / month on their car loans while protecting their investment long term.
Caribou is led by leaders from the technology, automotive, and finance industries. We're proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.
About the Role
Caribou is looking for a highly motivated, success-driven Director of Lender Success to join the Caribou Lender Partnerships Team. Reporting directly to the Head of Lender Partnerships, this role will have a direct impact on the growth and success of Caribou through acute opportunity identification, strong business strategy acumen, elite relationship management, and dynamic leadership skills.
In this role, you will…
- Directly oversee the relationships with Caribou's most impactful lender partnerships
- Lead the development of a clear, actionable plan that prioritizes the needs of Caribou's lender clients while aligning with broader business objectives
- Innovate ways to tailor communication, advice, and support for each lender client
- Identify key lender opportunities and craft messaging in a tailored manner to provide the most impact to each individual client
- Introduce innovative products that align with existing customers' goals and encourage them to adopt new solutions
- Develop relationship management strategies that proactively address lender needs and concerns
- Regularly gather feedback from lender clients to understand pain points and areas of improvement
- Be the "bridge" of communication between Caribou and our most impactful lending partners
- Understand contractual obligations, occasionally have crucial conversations regarding these obligations, and execute contract renewals
- Work with cross functional leaders to identify opportunities as well as ensure both Caribou and clients are meeting expectations
- Position Caribou as an industry leader by developing and sharing thought leadership content, such as research reports, blogs, or case studies on trends and innovations in the lending industry
- Provide leadership and coaching to the Lender Success team, ensuring they have the right tools and resources to succeed
This role can be based out of our Caribou office in Denver, CO. Alternatively, this role may work remotely from a state where Caribou operates with a preference for the Chicago, IL, Denver, CO or San Francisco, CA markets.
About You
You, like us, are driven to achieve your goals. At Caribou, we have just three core values : Give a damn. Velocity. Make the assist . We're motivated. We race towards our goals. And we help each other along the way.
How we will take care of you
Everyone at Caribou is a valued team member. Our compensation and benefits package includes :
Our Core Values
We come from all walks of life and are joined together by our shared values, which guide our work and how we work together.
Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.
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Salary : $144,000 - $180,000
