What are the responsibilities and job description for the Sales Support Specialist, Back-End (Loan Processor) - Denver, CO (Remote/Hybrid) position at Caribou?
Job Description
Job Description
About Caribou
At Caribou, we care about giving people financial freedom so they can focus on what's most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $130 / month on their car loans while protecting their investment long term.
Caribou is led by leaders from the technology, automotive, and finance industries. We're proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.
About the Role
In this role, you will…
- Be the primary driver of the bottom of the funnel, including follow up and client assistance
- Oversee Loan Officer (LO) requests
- Own post-sale deals to completion, including document prep and collection, and delay handling
- Act as the primary customer point of contact post sale
- Escalation of loan / product issues to the Loan Officer
- Monitor and resubmission of daily declines as needed
- Monitor active pipeline and move deals forward as needed
- Support completion of ad hoc manager tasks and additional loan officer tasks as needed.
- Help backfill Caribou Care Queue duties upon request
This role can be based out of our Caribou office in Denver, CO or remote / hybrid within the greater Denver area.
About You
The ideal candidate has…
Must be authorized to work in the USA
How We will take care of you
You, like us, are driven to achieve your goals. At Caribou, we have just three core values : Give a damn. Velocity. Make the assist . We're motivated. We race towards our goals. And we help each other along the way.
Our Core Values
We come from all walks of life and are joined together by our shared values, which guide our work and how we work together.
Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.
California Consumer Privacy Act
Salary : $1,000
