What are the responsibilities and job description for the Titling Supervisor (On-Site - Denver, CO) position at Caribou?
Job Description
Job Description
About Caribou
At Caribou, we care about giving people financial freedom so they can focus on what's most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $115 / month on their car loans while protecting their investment long term.
Caribou is led by leaders from the technology, automotive, and finance industries. We're proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.
About the Role
Caribou is seeking a Titling Supervisor to help drive the Titling Department toward their departmental and individual goals, while maintaining SLAs, & industry-leading service.
In this role, you will…
- Manage & regularly meet with a team of 10-12 agents to align on departmental goals, review progress, and identify areas of growth
- Support the onboarding and ongoing coaching of Titling Specialists and Titling Support Specialists
- Work closely with other departmental leaders to create and update training resources for reference purposes
- Collaborate with other departments to share information, maintaining continuity across review teams
- Lead monthly team meetings to celebrate team wins, and provide valuable information for the next month's activities
- Create & monitor departmental SLAs, and create / implement process improvements, maintaining industry-high standards
- Coordinate process coverage by adjusting agent schedules in line with business needs.
- Receive & resolve escalated customer concerns via email & phone, collaborating with other departments to reach the best resolution
- Contact customers, lenders, and jurisdictions via phone, text & / or email as needed to confirm loans as paid in full, & obtain any missing titling documents for use in lien placement
- Facilitate the completion of Titling Specialist tasks to maintain process SLAs
- Manage Titling Specialists through jurisdictional research projects, validating best practices for processing
- Payroll management, including reviewing bonus submissions for eligibility
- Manage Titling Support Specialist agent growth by creating various learning & development opportunities, as well as being available to answer questions or provide direction on file processing
The essential functions of this role must be performed onsite in our Denver, Colorado office.
About You
You, like us, are driven to achieve your goals. At Caribou, we have just three core values : Give a damn. Velocity. Make the assist . We're motivated. We race towards our goals. And we help each other along the way.
You are / have :
How we will take care of you
Everyone at Caribou is a valued team member. Our compensation and benefits package includes :
Our Core Values
We come from all walks of life and are joined together by our shared values, which guide our work and how we work together.
Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.
California Consumer Privacy Act
Salary : $65,000 - $67,000
