MEDICAL OFFICE ASSOCIATE II KG

Job Summary

Supports Carilion’s hallmarks of service excellence and quality for all job responsibilities. Accountable for performing four of the core job responsibilities (patient registration, patient scheduling, switchboard/phones,  patient check in process, patient check out process, and/or medical record maintenance) in addition to basic front office workflow functions vital to the effective and efficient functioning of the medical practice, clinic, and/or department.  Depending upon the size and practice work flows, the MOAII may only perform one of the higher levels functions. Performs additional functions related to front office operations to meet specific needs of the practice, clinic and/or department.  Serves as a resource person for patient, physician, office staff, various facilities, service lines, and outside agencies utilizing effective communication, courtesy, confidentiality and professionalism in all interactions.  

Responsibilities

• Prioritizes and performs clerical duties to maintain basic front office workflow functions as primary responsibility or back up and as applicable to the worksite:  greets, screens, and provides service to patients and visitors;  processes mail, faxes and other documents; maintains multi-line phone system/switchboard;  schedules, registers, check in/out patients; maintain medical records; perform data entry, word processing, and spreadsheet functions; runs reports; and other duties as assigned by the Site Manager/Director
• Maintains thorough knowledge of clinical information system(s) for patient scheduling, registration, and reporting functions. 
• Switchboard/phones:  Demonstrates customer focused telephone etiquette to ensure all calls are received, screened and routed timely and appropriately; emergency calls, staff pages, and overhead announcements are processed according to established procedures; messages are retrieved and routed accurately; and follows beginning and end of day phone procedures.    
• Registration:  Ensures all insurance, demographic, and eligibility information is obtained and entered into the appropriate system(s) accurately and in accordance with established procedures.  Ensures patient signatures are obtained on all necessary documents. 
• Collects co-payments, deductibles, and other self pay amounts at time of service
• Medical Records: Maintains thorough knowledge of electronic medical record systems for patient scheduling, registration, and reporting functions.  Organizes, maintains, and distributes, as needed, the medical record information of patients accurately and in accordance with established policies, procedures, and federal law. Documents Release Of Information accurately and works with Healthport for record storage and retrieval as applicable.
• Scheduling:  Ensures all patient appointments are entered, or rescheduled, into the appropriate system(s) accurately and in accordance with established procedures

Education

High School/GED or equivalent

Associates Degree or post-secondary education

Experience

Prior experience in a physician office/medical office, data processing and/or with multi-line telephones preferred. Previous registration and/or medical insurance experience preferred. 

Physical Requirements

Prolonged periods of standing

Location: [[req_address]], VA, CASB - Carilion Administrative Services Building [[postalcode]], [[country]]
Employment Status: 213 S. Jefferson Street 
Shift: 213 S. Jefferson Street 

ABOUT CARILION:
As a not-for-profit organization, we pride ourselves on investing in our employees and the communities we serve. 

Our employees strive to provide quality care in serving over 1 million residents in Virginia while living and growing their careers in the country's most livable cities and towns. 

Headquartered in Roanoke, Va., Carilion Clinic is a robust system of small and large award-winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Our Company is an Equal Employment Opportunity Employer.