What are the responsibilities and job description for the Spa Attendant (Locker Room) position at CARILLON HOTEL MANAGEMENT LLC?
- Job Summary
Primarily responsible for the smooth, efficient client journey; greeting, orientation to facilities, assigning lockers and guiding guests to the relaxation lounges. Also responsible for maintaining the cleanliness and order of the locker rooms, relaxation lounges and fitness facilities.
- Essential Job Functions
- Adheres to all Carillon Miami Wellness Resort standards for guest service.
- Takes ownership of guest problems or complaints, and refers situations to a supervisor or manager if unable to fully satisfy the guests.
- Takes care of guest needs, ensuring that supplies are available and that the facilities are kept impeccably neat and clean, and in safe conditions at all times.
- Monitors guests, ensuring their safety by showing them proper use of facilities; Maintains the lounge and assists the guests in the lounge area.
- Restocks linen and laundry in all areas of the spa and transports soiled linens to the laundry facilities.
- Performs other job-related duties as directed.
- Provides assistance to guests in the operation of spa amenities and the basic operation of Fitness equipment.
- Maintains the order and cleanliness of group exercise studios and fitness equipment in all fitness areas.
- Monitors and maintains the entire facility, notifying Maintenance immediately when facilities need servicing.
- Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
- Education, Experience and Skill Requirements
- Must be able to perform a variety of responsibilities, including providing world-class guest service, and the cleaning and maintenance of the locker rooms, lounge and fitness facilities.
- Must be alert to safety hazards to ensure guest safety and smooth operation of locker rooms, lounge and fitness facility.
- Must be able to handle stressful and/or emergency situations.
- Must have a positive attitude and be able to work with a variety of people.
- Must take pride in Carillon Miami Wellness Resort standards of safety, cleanliness and guest service.
- Good communication skills – English required.
Carillon Miami Wellness Resort is an equal opportunity employer.
