Turndown Attendant - Full Time

This job description serves as a guide for establishing the criteria to fill a specific job, and to assist in employee evaluation related to that job. The description is subject to change at management's discretion and may include additional or different duties as assigned or directed.

Join the Carillon Wellness Resort team as a Turndown Attendant! Ensure guest satisfaction with impeccable room preparation and cleanliness. Enjoy a dynamic work environment where your attention to detail and guest-service orientation shine. Apply now to be part of our dedicated team!

The role involves performing turndown service at Carillon Miami Wellness Resort, ensuring rooms meet the highest standards of cleanliness and guest satisfaction. Responsibilities include bed preparation, towel replacement, room tidying, bathroom and kitchen cleaning, and replenishing supplies. The position requires a guest-service-oriented attitude, professionalism, and the ability to handle physical tasks, work weekends and holidays, and communicate in basic English while adhering to safety protocols and proper use of cleaning chemicals.

1. Provide turndown service to required guest rooms. This includes, but is not limited to the following:
2. Turndown the bed and changing of bed lined if is necessary ensuring linen is fresh and stains free.
3. Clean remaining unmade rooms per standards as directed. May be required to refresh others and/or replenish supplies. Take care of cleanliness of public areas if is necessary.
4. Replacing towels according to Carillon Miami water conservation policy and ensuring new towels are fresh and stain free.
5. Close drapes, tuned radio station, clean room garbage basket and leave the room organize. 
6. Dry bathroom surfaces (Countertop, bathtub, etc.) and clean if is necessary with the appropriate chemicals in a safe manner.
7. Vacuuming if is necessary some part of the room.
8. Cleaning and organize kitchen areas, which include appliances and maintaining cleanliness of dishware inventory (including plates, silver wares, glasses, cups, etc) leaving in the dishwasher. Replace dirty kitchen towels with clean placed at the housekeeping closet or wash it in room washer.
9. Ensure all guest’s requests are met. 

1. Take every opportunity to impress the guest.
2. Anticipate and exceed guest expectations.
3. Smile, have eye contact and greet guests immediately upon each encounter
4. Keep voices and other noise low on guest floors.
5. Be an enthusiastic, helpful and positive member of the team.
6. Be professional, responsible and mature in conduct and behavior
7. Calls Housekeeping for additional supplies and items when needed.
8. Suite attendants will greet and smile at guests and staff as they cross the Housekeeper’s path.
9. Suite attendant will not point directions when asked by guest but walk a guest to the designated area. If the Suite attendant does not know the location, the Housekeeper must find the guest someone who can assist the.
10. Suite attendant must be courteous, kind and friendly to all guests and staff that they encounter.
11. Suite attendant must avoid gossip, name-calling and rumor spreading.
12. Suite attendant must act in a professional manner at all times while at work.
13. Refers guest problems or complaints to a supervisor according Carillon Miami guest problems resolution policy.

1. Must be able to do turndown rooms by Carillon Miami standard of cleanliness. 
2. This includes pushing cart that weighs approximately 80 lbs., using chemicals, bending at the knees, lifting with the arms repeatedly and walking and/or standing for eight-hours.
3. Must be able to work weekends and holidays.
4. Must be able to act and speak in a professional manner while in the workplace.
5. Must be guest-service oriented.
6. Must be able to work with strong chemicals and safely use chemicals for cleaning purposes (i.e., never mixes chemicals together).
7. Must be able to prioritize workload, keeping up with assigned schedule.

1. Be knowledgeable of policies regarding emergency procedures.
2. Minimizes safety hazards by following all safety, security rules and procedures.
3. Be knowledgeable about blood borne pathogen procedures.
4. Use all chemicals and cleaners properly, as instructed.
5. Must be able to communicate in Basic English with the guest and managers.

Carillon Miami Wellness Resort is an Equal Opportunity Employer