Full Time - Easton Client Liaison

Caring Life Services, Inc. is seeking a Client Liaison to develop and manage relationships between clients, family members and Caring Life Services. We are looking for a highly motivated individual who can develop and build strong, lasting relationships with our clients and their family members. 

We invite you to apply your energy, skills, and abilities to work in this exciting and entrepreneurial atmosphere as a vital team member dedicated to offering our patients the best possible care!

As the Client Liaison, you will be the key point of contact. Your role is to focus on ensuring client satisfaction, addressing concerns and facilitating effective communication throughout the care process.  Your caring approach and passion for healthcare will contribute to our mission of providing high-quality care to those in need.

Key Responsibilities:

• Client Support: Act as the primary contact for clients and their families, providing guidance and support throughout their care journey.
• Communication: Maintain regular communication with clients to assess satisfaction and address any concerns or issues promptly.
• Care Coordination: Collaborate with care staff to ensure the implementation of individualized care plans and adjust services as needed.
• Problem-Solving: Identify and resolve client concerns, advocating for their needs with the care team and management.
• Education: Provide clients and families with information about available services, policies, and procedures.
• Documentation: Maintain accurate records of client interactions and service changes in the agency's database.
• Feedback Collection: Gather client feedback and contribute to quality improvement initiatives within the agency.
• Community Outreach: Participate in community events to promote agency services and build relationships with potential clients.

Qualifications:

• Education: High School Diploma
• Experience: Prior experience in client relations, customer service, or healthcare is a plus.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and a compassionate demeanor.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficiency in computer software and database management.

Additional Requirements:

• Strong problem-solving and conflict-resolution abilities.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing client needs and agency policies.
• Client Liaison reports to Supervisor/Office Manager

Benefits:

• Competitive salary
• Health insurance,
• Paid time off,
• Birthday pay,
• Quarterly bonuses 

Caring Life Services
2740 Nazareth Road 
Easton PA 18045
610-438-0227