Bilingual Call Center Agent

We are looking for candidates who are fully Bilingual in English and Spanish.

About us:

The Mission of Caring Network is to honor and glorify Jesus Christ, the author and creator of life, by bringing His love and compassion to abortion minded women and equipping them to choose life - both physical and spiritual.

About the role:

The Telecare clinic will provide scheduling and telehealth services for Caring Networks brick-and-mortar affiliate clinics. Scheduling Agents and Telehealth Nurses serve as our first responders: communicating value and care such that potential patients schedule and show for in-person appointments.

Scheduling Agents schedule appointments for at-risk women following appropriate script and procedures including a warm transfer to Telehealth Nurse if available.

Responsibilities include:

·       Answer inbound communications according to Standard Operating Procedures 

·       Utilize the Electronic Medical Records platform (Salesforce) 

·       Utilize the communication platform (Lead Center) 

·       Listen attentively 

·       Set appointments using script 

·       Attend to appointment reschedules and reminders 

·       Participate in quality assurance process 

·       Maintain communication with Telehealth Nurses and in-clinic patient teams 

·       Adhere to all policies and procedures as applicable 

·       Manage difficult conversations with patients with grace, facilitating favorable outcomes 

·       Establish trust as 1st patient crisis intervention 

·       Actively pray for patients and team members 

·       Learn to communicate Caring Network’s mission as well as identify and celebrate Core Values whenever they are demonstrated. 

·       Seek personal and professional growth and learn to train others in the Call Center Agent role 

Qualifications:

·       A committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord and is a participant in a local church

·       Maintains a consistent life-affirming philosophy and would never refer or advise a woman to have an abortion

·       Agree with and be willing to uphold Caring Network’s Statements of Faith and Principle and Core Values

·       Enthusiasm for and commitment to the mission and strategy of Caring Network

·       Comfortable with participating in prayer with co-workers. 

·       Must be willing to participate in Call Center Agent training 

·       Sales experience preferred 

·       Bilingual in English and Spanish 

 Skills and Abilities 

·       Empathy. Serves patients with understanding and compassion (without judgment).  

·       Confidence. Sets patients at ease by confidently directing and educating patients. 

·       Adaptability. Maintains composure under pressure. Makes on-the-spot adjustments to the unexpected.  

·       Discipline. Maintains consistency in a linear services process. 

·       Technically Savvy.  Excellent computer skills and ability to quickly adopt new technology.

Benefits: 

·       Generous PTO policy including substantial vacation time and sick time

·       9 paid company holidays PLUS Christmas Break

·       Low to no employee cost for health, dental, and vision insurance; discounted rates for dependents (FT only)

·       Insurance benefits begin the first day of the month following hire date (FT only)

·       403(b) with company match (FT only)

·       Short-term and Long-Term Disability (FT only)

·       FSA Program (FT only)

·       Caring, Empowering, Mission-Driven Culture!

Salary : $18