What are the responsibilities and job description for the In Home Care Administrative Support/Human Resources Specialist position at Caring Senior Service - New Braunfels?
Benefits:
- 401(k)
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
We are looking for an Administrative Support/HR Specialist to help support our successful Home Care business! This role makes a significant impact on our daily operations and the ability to provide the best care to clients by coordinating caregiver recruitment and ensuring a warm and inviting face greets callers and visitors alike.
You are highly detail-oriented, a self starter, and an expert at managing multiple priorities. Process-driven with exceptional customer service skills, you genuinely care about connecting clients and the right caregivers to improve lives.
RESPONSIBILITIES
- Provide professional image, exceptional customer service to callers, team members and visitors
- Maintain compliant electronic client and personnel files and maintain paper files as needed
- Perform a variety of administrative duties as assigned
- Manage all aspects of caregiver recruiting, screening, interviews, onboarding, initial training and orientations
- Assist with scheduling as needed
- Assist with confirmation calls to new and existing clients and caregivers to ensure shifts are covered
- Assist with client and caregiver initial orientations
- Assist in emergency coverage of clients (occasional day, evening/weekend)
- Serve in a weekly on-call schedule, including a 7 day period every 5-6 weeks
- Build relationships to foster growth and customer service objectives
- Maintain accurate employee and client information in a secure environment
- Participate in and set up for staff meetings, caregiver meetings, team meetings, briefings, in-services, committees and other related activities as needed
- Create and maintain a professional atmosphere that is also a fun place to work
QUALIFICATIONS
- High school diploma or equivalent required, some college preferred
- Direct care experience required (for emergency coverage needs), CNA preferred
- Minimum 1 year of related experience. Healthcare/homecare experience preferred
- Excellent customer service skills are essential
- Proficient PC skills. Ability to learn/use proprietary homecare software
- Professional telephone étiquette
- Strong attention to detail and problem-solving skills
- Interpersonal skills that promote interdisciplinary collaboration and effective communication
- Strong organizational skills with the ability to multitask in a hectic, ever-changing environment
- Satisfactory criminal background check in accordance with state law requirements
WHY JOIN OUR TEAM?
- Health benefits available after 3 months
- Supplemental insurance such as life, dental, vision and identity theft
- 401K and Matching
- Competitive compensation with bonus opportunities
- Training and support
- Family oriented and team focused environment
- Enjoy coming to work to make a difference in the life of elders and those that serve them!
Salary : $27,000 - $31,200
