Team Lead - Estate Sales and Online Auctions

Caring Transitions of Norwalk, CT is looking for a Part-Time Team Lead - Estate Sales and Online Auctions to join the team in our Norwalk office. The Team Lead will assist with setting up and executing estate sales (online or in-person) and liquidations offered by Caring Transitions to clients. This position is eligible to transition to full-time as needed by the business and as determined by the Owner.

Our Company
Caring Transition of Norwalk, CT helps make smooth and stress-free transitions for seniors from one living situation to another. We specialize in relocation, downsizing and estate sales. Caring Transitions is a senior relocation, downsizing and liquidation service organization dedicated to being the most trusted and compassionate national provider of these services to aging clients and their loved ones as the transition through various life stages, providing peace of mind.  

We're hiring awesome Part-Time Team Members. If you want interesting, meaningful, hands-on part-time work, we would love to talk to you about joining our team. You can learn more about Caring Transitions at www.caringtransitions.com.

Position Summary
The Team Lead - Estate Sale and Online Auctions primary responsibilities include (but are not limited to); managing the Client relationship from consultation to job completion; Follow-up and resolving of customer complaints; conducting of in-home and/or on-site consultations; execute contracts and deposit down-payments received before close of each business day; supervise on-site training of new hires; conduct performance reviews, on-going training, coaching and performance management of current employees; cultivate and foster a cohesive team environment by express, modeling and reinforcing the company culture and high customer service/solution based standards.

Roles and Responsibilities:

• Improving the operational systems, processes and policies in support of company goals
• Serves as Manager-On-Duty during all liquidations, estate sales and move projects
• Supervise Team in the organizing and sorting of household items for distribution, liquidation, donation, resettle and move
• Manage cash bags and appropriate the necessary funds for all cash registers
• Manage all facets associated with the packing/unpacking, settling/resettling, liquidation and move of household items (including all on-site employees).
• Works with and supports the team to ensure projects are run with precision and efficiency from start to finish
• Email record of all financials to Owner at the end of each work day
• Other responsibilities as needed

Qualifications & Skills:

• Associates Degree or higher from an accredited institution 
• Minimum of two (2) years of Operational Supervisory/Management experience
• Ability to manage a team in a fast-paced and unique work environment
• Proven experience working cross-functionally with sales, marketing, finance and project teams
• Exceptional knowledge of Microsoft Windows, including Word, Excel and PowerPoint
• Experience with estate sales or online sales preferred

Additional Qualifications:

• Outstanding interpersonal skills and a collaborative management style
• Commitment to superior professional ethical standards
• Strong planning and organization skills with an eye for attention to detail

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