Team Leader- Caring Transitions

Chapel Hill, NC

Job Summary

The Team Leader at Caring Transitions will play a key role in coordinating and leading a team of professionals to execute senior relocation, downsizing, estate sales, and clean-out projects. This role requires excellent leadership, organizational, and problem-solving skills to ensure client satisfaction, team efficiency, and operational excellence.

Key Responsibilities

Team Leadership

• Supervise and guide team members during relocation, downsizing, and estate sale projects.
• Provide on-the-job training and mentorship to ensure team efficiency and effectiveness.
• Foster a positive and professional work environment.

Project Coordination

• Plan and oversee the execution of assigned projects, ensuring timely completion.
• Delegate tasks appropriately to team members based on their strengths and expertise.
• Monitor project progress and address challenges proactively.

Client Interaction

• Serve as the primary on-site point of contact for clients during projects.
• Maintain excellent communication with clients to manage expectations and provide updates.
• Address and resolve client concerns professionally and empathetically.

Operations Management

• Ensure all projects adhere to company policies, safety standards, and best practices.
• Maintain accurate documentation of project details, team performance, and client feedback.
• Collaborate with the Operations Manager to streamline processes and improve efficiencies.

Sales and Growth Support

• Identify potential opportunities for additional services and communicate them to clients.
• Represent Caring Transitions positively in the community to promote brand recognition and referrals.

Required Skills and Qualifications

• Proven leadership experience in a related field (operations, project management, or similar).
• Excellent organizational and multitasking abilities.
• Strong interpersonal and communication skills.
• Problem-solving mindset with a high level of initiative.
• Ability to lift and move items as needed for projects.

Preferred Qualifications

• Experience in senior relocation, estate sales, or moving services.
• Knowledge of downsizing and decluttering best practices.
• Familiarity with Caring Transitions services and values.

Physical Requirements

• Ability to stand, bend, and lift for extended periods.
• Comfortable with physical tasks such as packing, organizing, and light moving.

Compensation and Benefits

• Competitive salary or hourly wage with performance-based incentives.
• Opportunities for professional growth and leadership development.
• Flexible work environment with meaningful impact on clients’ lives.

About Caring Transitions

At Caring Transitions, we specialize in providing compassionate solutions for life's transitions. Our services include senior relocation, downsizing, estate sales, and clean-outs. We are dedicated to making these transitions as smooth and stress-free as possible for our clients and their families.

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