What are the responsibilities and job description for the BDC SERVICE position at Carl Black Automotive Group?
Job Description
Job Description
Service BDC Representative Orlando, FL
At Carl Black Automotive , we acquire thousands of leads per month to be processed. Our Business Development specialist requires a keen sense of urgency to customer requests or inquiries funneling through to our dealership. Candidates must be able to multi-task several requests with immediate response. This is a Full-Time position that provides our benefits package with flexible schedule of 40 hours per week.
The Service BDC Specialist position has a paid weekly base salary monthly commission earnings averaging $3,200 per month based on performance.
Shifts :
Monday through Saturday
Opening Shift 7 : 30 am with an hour break to 4 : 30 pm.
Mid Shift 8 : 00am or 8 : 30 am with an hour break to 5 : 00 pm or 5 : 30 pm.
Closing Shift 9 : 00 am with an hour break to 6 : 00 pm.
Closed on Sundays
Job Duties :
Handling service inquiries via phone / internet and set up appointments.
Work closely with service associates following through on all internet leads, and phone calls on a daily basis.
Commission consists of appointments shown, with bonuses paid for volume, averages, and consistency.
Team Environment - we all work together to provide the best customer experience.
Accountability - We track your metrics daily to ensure we are maximizing your opportunity, as well as providing the best experience for our clients.
Minimum Qualifications :
Excellent PC skills with Microsoft office products and able to multitask.
Must be able to effectively complete tasks in a deadline-driven environment.
Strong verbal and written communication skills.
Strong organization with great attention to detail.
Self Motivated.
Pleasant phone voice with great people skills.
Must be able to perform in a fast paced environment.
Must have an energetic phone personality and able to handle concerned customers.
Must be able to work full-time hours, nights, and Saturdays.
Benefits :
Hourly pay PLUS monthly commission based on performance.
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