What are the responsibilities and job description for the IT Support Intern position at Carl Buddig and Company OWS?
Job Description
Job Description
Position Summary :
The IT Support Intern will assist users with troubleshooting, diagnosing, and resolving technical issues across various platforms and devices. The role involves direct interaction with end users, assisting with IT support tasks, and helping ensure smooth IT operations for the business.
Major Duties and Responsibilities :
The IT Support Intern will provide prompt and accurate support and feedback to users, with a proper recording of problem resolution steps in the company’s support platforms.
This role will provide support and answer questions from users for general IT infrastructure and supported platforms.
Additionally, they will participate in the support of business applications, including in-house built (Knowledge Mine, labeling programs) and other business tools, serving as a liaison between users and the applications support and development teams.
Key Responsibilities :
Technical
- Assistance with setup and troubleshooting for computer hardware, software, and applications.
- Configure and install operating systems, applications, and peripheral devices (e.g., printers, mobile devices).
- Diagnose and resolve technical issues via support platforms, email, phone, or in person.
- Troubleshoot system and network problems, diagnose and solve hardware or software faults in collaboration with other IT department members.
- Set up new users’ accounts, profiles, and deal with any issues related to their profiles, Windows environment, and supported applications (e.g., Terminal Server, email, ERP).
Performance & Quality
Collaboration & Communication
Specific Knowledge, Skills, Licenses, Certifications, etc.
Physical Demands :
Work Environment :
This job description outlines the essential functions of the IT Support Intern role and may be adjusted as needed by management.
