What are the responsibilities and job description for the Claims Manager position at Carl Warren & Company?
JOB TITLE : Public Entity Claims Manager
DEPARTMENT : Claims Services
LOCATION : Remote / Southern California
COMPANY OVERVIEW :
Carl Warren & Company is a leading nationwide Third-Party Administrator (TPA) founded in 1944. Carl Warren has been a trusted partner specializing in property and casualty claims management, subrogation recovery, and litigation management for private and public sectors, insurance companies, and captives.
Our clients count on us to care for their needs when the unexpected happens. Our culture is derived from the people that create it. We are not different in what we do. We are different in how we do it. Our culture helps us collaborate, unite, and create a diverse workforce. Our people are at the core of our purpose, vision, mission, and values.
We offer competitive compensation and a comprehensive benefits package :
- 401k employee match
- Medical, dental, vision, life, and disability insurance
- Paid Time Off (PTO)
- Paid Holidays
- Paid Sick leave
- Professional development programs
- Work-life quality and flexibility
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JOB DESCRIPTION
Summary / Objective
Supervises, trains, coaches and directs claims adjusters as they investigate and resolve claims. Collaborates with other members of the management team. Responsible for ensuring claim quality and desired outcome is achieved through consistent oversight of claims. Supports a positive work environment and employee / client engagement.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Trains and guides claim adjusters to achieve Carl Warren claim handling standards.
2. Monitors customer service to recognize and resolve issues.
3. Promotes claim adjuster’s development and engagement.
4. Monitors claim handling by auditing / reviewing files and directing claim adjusters toward appropriate file resolution.
5. Travel may be required.
6. Other duties as assigned.
Competencies
1. Communication Skills : Consistently and effectively communicates with a diverse spectrum of people across the organization and team. Must seek answers and clarification from management on information that is not understood to ensure the proper message is communicated.
2. Problem Solving & Decision Making : Determines steps to obtain best outcome of claim resolution. Considers short and long-term outcomes through decision-making sessions to ensure all stakeholders are involved.
3. Customer Service : Aligns and supports goals that promote client-centric culture. Services the needs of both internal and external client’s, understands all expectations of performance, committed to delivering high quality service, ability to communicate often and be responsive to all requests timely. Has the passion to deliver high quality work.
4. Interpersonal skills : Ability to read and work with a variety of people, assess credibility, maintain optimism, build relationships, be resilient and approachable. Leads by example.
5. Strategic Thinking : Understands multiple resources assist in claim resolution and facilitates these resources. Continuously monitors effectiveness of current strategy and makes recommendations for necessary changes. Continually accesses the success of the strategy and ultimate claim outcome against market and competitors
6. Functional / Technical Expertise : Demonstrates ability to investigate, evaluate and resolve claims. Maintains own functional / technical expertise through projects, designations, continuing education, etc. Models expert learning and growth by having a strong understanding of best practices within function. Has a working knowledge of claims workflow and strong understanding of the processes. Proven track record of sustained performance as measured by performance indicators.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and scanners.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type / Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8 : 00 a.m. to 5 p.m., unless otherwise agreed upon.
Required Education and Experience
1. Five or more years of experience handling Property & Casualty claims
2. A minimum of five (5) years pubic entity experience preferred
3. Three or more years of experience training, leading and supervising the work of others, required.
4. Litigation management experience preferred.
5. College degree preferred.
6. Insurance designation preferred.
7. Excellent oral and written communication skills.
8. Strong analytical and organizational skills.
9. Superior interpersonal skills with team orientation.
10. Excellent computer skills and knowledge of Microsoft Office applications preferred.
11. Obtain and maintain adjuster licenses in state where required.