Customer Service Agent - Day Shift

Not your average call center job.

M-F, Day shift schedule 9:30am - 6pm. Train 8:30am-5pm.

We offer benefits on day 1, eligible for monthly bonuses, and competitive pay based on optical experience.

PRIMARY RESPONSIBILITIES:

• Responds, investigates and resolves any inbound customer requests and inquiries
• Uses several systems for status updates on all network orders
• Provides technical assistance and support for incoming queries and issues
• Recommends appropriate product
• Place outbound calls to accounts to resolve items on unclean orders
• Manages difficult customer situations in a calm and professional manner
• Proactively contacts customers to follow up on customer requests
• Manually enter orders into the system
• Applies discounts and credits on warranty claims
• Provides pricing on individual and multiple orders
• Notifies customers on any deviations from delivery or further commitments ahead of time
• Builds customer interest in new products (lenses, coatings) and services
• Provides information, and modifications to insurance claim order
• Assists with product conversions
• Provides assistance to sales, marketing and finance
• Assist internal stakeholders with inquiries related to accounts, products, services and status of orders
• Documents contacts, actions and responses in the provided tools
• Actively gathers feedback and drives continuous improvement of services and processes

QUALIFICATION REQUIREMENTS:

• High school diploma or equivalent
• Strong customer focus and customer service attitude
• Strong verbal and written communication skills
• Excellent interpersonal skills for professional interactions with customers and stakeholders from other VIS departments.
• Strong ability to work in a fast paced environment and under certain time pressure, high flexibility and adaptability to changing priorities, considerable judgment and initiative to resolve any problems, make robust recommendations and / or escalate to the appropriate management level
• Strong problem solving, teamwork, and time management skills
• 3 to 5 years of either technical customer service experience and / or optical experience
• Willingness and ability to catch up on customer service and / or optical skills & knowledge (depending on individual background and experience)
• Solid computer and Microsoft Office skills, in particular Excel and Word

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Hebron, KY 41048: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Work Location: In person

Salary : $19