What are the responsibilities and job description for the Receptionist Guest Relations position at Carle Health System?
Overview
This position is responsible for providing excellent customer service to visitors, patients, family members from the main lobby Information desk. The Receptionist projects a professional and friendly demeanor to all those entering the facility via the main lobby entrance. The incumbent handles sensitive and confidential information within the corporate guidelines. The position determines the degree of assistance required by patients, visitors, etc. to include directions to patient rooms and/or departments in the Facility. Additional tasks include assisting vendors and the Purchasing Department, assisting with Mail Room duties, providing churches with requested patient information and answering information phone lines. This position is responsible for all fire alarms and overhead paging for the Peoria Regional Fire Alarm System. The Receptionist must be able to multitask and process excellent telephone and computer skills.Responsibilities
Displays professionalism in fulfilling job responsibilities- Maintains an impeccable and professional appearance at all times
- Graciously greets and welcomes every patient, visitor and employee. Uses scripts where necessary
- Exhibits a friendly, outgoing, energetic demeanor. A can-do attitude.
- Displays an appropriate sense of urgency in response to visitor requests and / or complaints.
- Provides assistance as visitors exit their vehicle and provides assistance with wheel chair if needed.
- Monitors posted positions appearance, performs simple cleaning duties (litter p/u, dusting, minor spills) and reports extreme conditions to EVS.
- Monitors activities at and near by assigned posts.
- Shows self-initiative in performing all tasks and duties.
- Follows up and carries through on all work assignments.
- Develops and implements ways to enhance service to guests and staff.
- Uses time productively and efficiently.
- Performs assigned tasks accurately.
- Prepares and follows daily time schedule.
- Completes thorough and accurate client pick-up and arrival times.
- Maintains an understanding, maintains awareness of and enforces all policies related to positions such as Smoking and Parking Policies.
- Displays an appropriate sense of urgency to all guest requests and / or concerns.
- Understands and accepts the role of providing service tasks.
- Responds in a timely manner to those who need assistance.
- Remains calm, thinks clearly and maintains control under pressure and in stressful situations.
- Offers assistance to all that enter or leave.
- Provides alert, helpful, efficient responses to phone callers.
- Provides direct service or helps make other arrangements.
- Demonstrates excellent verbal communication and interpersonal skills
- Uses proper radio/phone communication techniques.
- Demonstrates strong communications skills.
- Greets patient/visitors/clients of the Medical Center determining their needs for assistance, directions, and escorts.
- Attends department meetings and training sessions.
- Coordinates with the volunteer escorts to assure a quick and efficient transport of patients/visitors to their destination.
- Maintains readiness for visitors/surveyors from state and national organizations who may arrive at Methodist at 'anytime unannounced.' Calls Support Services Director, EVS Manager or Security to notify them of their arrival and a request for escort to our Executive Office.
- Maintains knowledge of Medical Center locations for efficient directions and assistance when guests inquire
Qualifications
Certifications: , Education: , Work Experience:Carle Health Company Overview
Find it here.
Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.
Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance™. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Salary Range
The compensation range for this position is $15.62per hour - $25.3per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.Salary : $25
