What are the responsibilities and job description for the Assistant Community Manager - Pathway at Chalmers position at Carleton Living?
POSITION SUMMARY
Under the general direction of the Community Manager, the Assistant Community Manager assists in the efficient and effective operation of the assigned property. Assists all operational and financial aspects to include maximizing net operating income and managing all activities related to leasing, maintenance, resident services, capital improvements and collections. Assists in oversight of expense controls, staff management and risk management. Ensures compliance with federal, state and local laws and regulations as well as company policy. The incumbent must have strong leadership skills and a spirit of cooperation and teamwork to fulfill the responsibilities of this position.
PRIMARY RESPONSIBILITIES & ESSENTIAL FUNCTIONS
Primary areas of responsibility and tasks that may typically be expected include but are not limited to:
- Collect rents and maintain computer records according to the Carleton’s procedures and policies
- Post charges associated with work order, late charges, etc. by entering them in computer and generating notices for residents.
- Complete Pre-close and AME
- Follow-up on delinquent accounts and pursue collections in accordance with established procedures.
- Prepare and maintain complete resident files per Carleton Companies compliance policy
- Prepare and maintain all general office files (invoices, work orders, etc.…)
- Assist in advertising and marketing preparation and deployment
- Assist in showing units and screening applications.
- Assist in scheduling vacant units for refurbishing and occupancy.
- Assist in maintenance work order system.
- Makes purchases following Carleton policy and procedure
- Certifies customers' income in accordance with applicable program requirements.
- File for eviction and in some instances attend eviction courts
- Assist in performing formal and informal property and unit inspections.
- Assist in developing and/or updating and/or maintaining weekly and monthly reports.
- Assist in supervision of personnel adhering established policy and procedure.
- Work with manager as required relative to legal proceedings and/or other property matters.
- Assist in overseeing the maintenance of inventories for property supplies and equipment.
- Maintain records of comparable rents and amenities for units in the market area.
- Answer the phones communicating pleasantly and professionally.
- Establishes and maintains courteous communication with customers, applicants, owners, vendors, contactors, and others.
- Other duties as assigned.
Knowledge, Skills and Abilities
- Proficient in the application of standard industry practices in property management.
- Proficient in the application of laws and standards that apply to property management, such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, local and state building codes.
- Understanding of building maintenance, fire prevention and liability reduction principles.
- Proficient with basic office practices, procedures, and use of equipment.
- Proficient with the application of the principles of management and supervision.
- Proficient with Onsite computer system and software.
- Proficient in basic Microsoft Office software use and operation primarily Word and Excel
- Excellent communication skills both orally and in writing.
- Proficient in mathematics sufficient to perform calculations required for summarizing rent collections, making deposits, and for rent adjustments.
- Organized and capable of maintaining required records such as tenant files, vacancy reports, etc.
- Procures goods and services in accordance with Carleton’s policy and procedure.
- Skilled in the development and management of budgets
- Proficient in reading and interpreting policies, guidelines, and other applicable written materials in order to make informed decisions.
- Proficient in preparing clear concise reports and make appropriate recommendations within scope of responsibility.
- Proficient in the use of basic office equipment such as telephone, fax, copier and computers.
- Proficient in the generation of records, receipts, and reports and use of calculators.
- Ability to maintain effective working relationships with peers, superiors, residents, community service agencies, and the general public.
- Ability to prioritize and manage multiple demands to accomplish tasks in accordance with established requirements.
- Skilled in analyzing various business-related situations in to identify problems and offer possible solutions.
Education and/or Experience Qualifications
- High school education or equivalent. Prefer education beyond high school.
- 3 to 5 years’ experience in the industry with 2 years in a management role.
- Valid driver's license; use of personal automobile for local job-related travel.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee’s job is intermittently sedentary, but requires mobility (i.e. climbing stairs) to visit and inspect properties. Will use some repetitive motion of hand-wrist in using computers. Must have normal range of vision to complete paperwork and review documentation; hearing and speech to communicate with executives, employees, co-workers, vendors, contractors, agency/company representatives, etc., on the telephone and/or in person on a frequent basis.
Work involves the normal risks or discomforts associated with an office environment, and those associated with the on-site inspection of buildings/construction sites. The employee may be exposed to hazardous conditions and weather extremes.
Employee Acknowledgement:
Carleton Companies is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management's assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management's right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the President.
Upon request, reasonable accommodations may be made to qualified individuals with disabilities.
Employment with Carleton Companies is on an “at-will” basis. Nothing in this document is intended to create an employment contract, implied or otherwise, and does not constitute a promise of continued employment.
